Claudia Naveda Perez

I've been Both a Bistro attendant and a housekeeper.

Bistro attendant:

• Delivered exceptional guest service, addressing inquiries and resolving issues promptly.
• Conducted follow-up communications with guests to gather feedback on their stay experience.
• Maintained high levels of cleanliness and organization in all public areas, elevating the overall guest experience.
• Maintained high level of professionalism and discretion when dealing with guests.
• Took guests orders and made sure they're followed through correctly.
• bussing experience
• bartending experience (drink making, inventory, bar cleanliness, guest interaction)

Housekeeping:

• Improved overall cleanliness and guest satisfaction by implementing efficient housekeeping procedures.
• Ensured compliance with health, safety, and environmental regulations within the housekeeping department''s operations.
• Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arriving guests.
• Contributed to improving overall hotel ratings by consistently providing exceptional housekeeping services.

• Help customers find and select products.
• Greet customers warmly and offer assistance.
• Organize merchandise display.
• Operate cash register.
• All around floor customer service.