Claudia Nichols
Abilene,TX
Summary
Motivated self-starter that thrives in a fast-paced environment. Quick learner and willing to take on any tasks with a smile. Currently seeking to utilize a Bachelors in Health Care Administration and am looking to advance my career.
Overview
3
3
years of professional experience
Work History
Admissions Coordinator and Accounts Payable
Wisteria Place Retirement Living
Abilene, TX
03.2024 - 08.2024
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Assisted in patient admission process based on federal and state laws.
- Contacted prospective residents via email and phone calls.
- Performed document filing, bookkeeping, and faxing for busy nursing home admissions office.
- Collaborated with admissions team to develop and implement strategies to improve admissions process.
- Completed preliminary paperwork for incoming and outgoing patients.
- Developed and implemented strategies to increase number of applicants.
- Compiled and analyzed data to track admissions trends and make recommendations for improvements.
- Developed admissions policy, outlining rules and procedures compliant with government regulations.
- • Optimized communication strategies between departments involved in the admissions process, fostering collaboration and efficiency.
- • Maintained accurate records of applicant data, ensuring timely decision- making and reporting.
- • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- • Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- • Assisted patients with coordinating long-term care for chronic conditions to support and manage illnesses.
- • Processed payments using cash and credit cards, maintaining accurate records of transactions.
Clinic Lead
West Texas Health
Abilene, TX
10.2023 - 03.2024
- Super user for Athena EMR
- Lead teams in daily tasks
- Oversee the walk-in clinic efficiency
- Verify patient's insurance
- Create reports through the EHRs needed
- Utilize ICD 10 code to check billing statements
- Mail or E-send billing statements
- Authorizations and referral checks.
- Collaborated with other healthcare professionals to develop comprehensive care plans.
- Assisted physicians with completing medical procedures and treatments.
- Educated patients on preventive healthcare strategies and at-home care.
- Upheld correct protocols for infection prevention and control
- Ordered and restocked medical supplies for office.
- Maintained detailed records of patient health information
- Scheduled tests and procedures for patients needing additional or specialized care.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Self-motivated, with a strong sense of personal responsibility.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Assistant Manager Patient Care Coordinator
Mikiel Medical Mall
Abilene, TX
03.2023 - 12.2023
- Started as lead patient care coordinator and worked my way to assistant manager and oversaw the training of the current patient care coordinators
- Delegating team meetings, job functions, and care for patients
- I resolve billing, care, and medical record issues within the practice
- Process payroll times through Gusto
- The practice has now closed, due to the doctor moving.
Substitute Teacher
Wylie ISD
Abilene, TX
08.2022 - 05.2023
- Full-time fill-in for teachers and aides as needed in a classroom setting.
Patient Service Specialist II
Select Physical Therapy
01.2022 - 07.2022
- Responsible for managing front desk duties reception, answering phones, booking appointments, and providing follow-up phone calls
- Performed clinical intake duties for new patient referrals
- Organized patients charts, medical records, verified insurance
- Ordered office supplies
- Utilized Electronic Health Record System (EHR) and Therapy Source system for inputting outcomes, payments, End of Day Reconciliation, and Copay Collections.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Educated patients on importance of preventive health care and insurance coverage.
- Resolved patient billing issues in line with established guidelines.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Verified patient insurance eligibility and entered patient information into system.
- Organized patient records and database to facilitate information storage and retrieval.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Greeted and assisted patients with check-in procedures.
- Resolved customer complaints using established follow-up procedures.
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
Education
Bachelor's degree - Healthcare Administration
American Public University
12.2022
Associate in Science (AS) - Allied Heath
State Fair Community College
12.2020
Certificate - Dental Assisting
El Paso Dental Assistant School
12.2013
High school diploma -
Eastwood High School
12.2011
Skills
- Medicare
- Insurance verification
- HIPAA
- Intake Experience
- Medicaid
- Dental Assisting
- Medical Billing
- Office Administration
- Office Management
- Medical Records
- Clerical Experience
- Tricare
- Insurance Verification
- Chairside Assisting
- Dental Receptionist
- Phone Etiquette
- Medical office experience
- Eaglesoft
- Medical Coding
- Dentrix
- EMR Systems
- ICD Coding
- Medical billing
- Medical records
- Medical terminology
- EMR systems
- Front desk
- Customer service
- Office management
- Leadership
- Process Management
- Database Management
- Data Verification
- Strong Organization
- Medical admissions processes
- Computer Literacy
- Well-versed in insurance
- Understanding of medical terminology
- Records Maintenance
Assessments
- Customer service, Proficient, 08/01/22
- Office manager, Proficient, 09/01/22
- Administrative assistant/receptionist, Proficient, 06/01/23
Personal Information
Title: Healthcare Associate
Timeline
Admissions Coordinator and Accounts Payable
Wisteria Place Retirement Living
03.2024 - 08.2024
Clinic Lead
West Texas Health
10.2023 - 03.2024
Assistant Manager Patient Care Coordinator
Mikiel Medical Mall
03.2023 - 12.2023
Substitute Teacher
Wylie ISD
08.2022 - 05.2023
Patient Service Specialist II
Select Physical Therapy
01.2022 - 07.2022
Bachelor's degree - Healthcare Administration
American Public University
Associate in Science (AS) - Allied Heath
State Fair Community College
Certificate - Dental Assisting
El Paso Dental Assistant School
High school diploma -
Eastwood High School