Laurie Dossantos
Riverdale,GA
Summary
Conscientious and detail-oriented, with an excellent background in managing complex and high-volume calls and clerical work. Mindful of all standards and practices pertaining to health safety and HIPAA guidelines. Superb team player, as well as a strong and independent worker.
Overview
25
25
years of professional experience
Work History
Clinical Admissions Support Specialist
Javara Research
Fayetteville, GA
01.2023 - Current
- Provide office and administrative support to the leadership team and other team members as needed
- Prepare and edit documents arrange technical support
- Make initial and outgoing updates to source documents-to obtain protocol required data points including changes due to an amendment
- Create E-Source templates for clinical trials in a timely manner to facilitate study participant screening
- Understand and comply with SOP's and relevant regulations related to source documentation and clinical research
- Assists with study teams members with preparation and participation in routine monitoring visits internal and external audits and inspections
- Works directly with study team members to plan organize and assist with patient study enrollment and scheduling of study visits
- Inform and educate the research team and healthcare system staff regarding study related procedures including IP dosing and monitoring requirements
ED Registrar/Financial Counselor
Tennova Healthcare
Clarksville, TN
09.2022 - 02.2023
- Responsible for efficient and timely registration
- Ensuring all patient information is obtained accurately
- Responsible for the scheduling of , ER Registration, along with obtaining information for financial assistance, collecting co-ins & co-pays, organizes, directs, and evaluates the activities of those personnel in the Registration area
Patient Access Representative
RWJBarnabas Health Monmouth Medical Center
Long Branch, NJ
03.2018 - 08.2022
- Providing friendly and patient centered customer service
- Checking in/checking out patients
- Answering and making phone calls
- Verifying patients' dental insurance
- Scheduling and confirming appointments
- Maintaining full and productive schedules - optimizing production
- Reviewing insurance coverage and out-of-pocket fees with patients
- Assisting patients with filling out forms and other services they may need
- Processing patient insurance
- Collecting payments
- Managing patient records
- Entering appropriate data and documents into practice management software system
- Copying and sending patient's records upon written patient request
- Interaction with referring practices
- Preparing patient and doctor correspondence
- Managing business records
- Following accounting/bookkeeping procedures
- Collaboration with the clinical team - assisting doctors and clinical staff as needed
- Process claims
- Submit billing data to appropriate insurance providers
Medical Collections Specialist
Rubin and Raine
West Long Branch, NJ
09.2013 - 03.2018
- Remote
- Handled Medicare & Medicaid billing, early-out medical collections, ni and patient self-pay collections
- Worked in a call center environment taking inbound calls for medical collections
- Handled medical collections and verified and filed diverse medical insurances
- Conducted monthly team member evaluations providing positive employee feedback for productive medical collections strategies
- Worked in legal division directly with our lawyers for WC cases
- Claims submission
- Perform posting charges
- Performed completion of claims to payers
Provider and Member Service Rep
Blue Cross & Blue Shield
Providence, RI
06.2005 - 08.2013
- Learning and understanding company insurance products
- Answering calls and responding to customer complaints
- Accessing customer accounts and policy schedules
- Providing customers with detailed information about policies and products
- Recommending available products
- Forwarding customers to sales agents when a policy needs to be initiated or upgraded
- Typing up complaint reports
- Managing the customer complaint database
Patient Registrar
Rhode Island Hospital
Providence, RI
04.2000 - 05.2005
- Type 40 wpm
- Provide excellent customer service to all customers internally and externally while demonstrating ProMedica's values of compassion, innovation, teamwork, and excellence
- Input and retrieve information from computer
- Gathers and enters in computer all necessary registration information from patient/family
- Works closely with clinics and physicians' office to coordinate admissions of patients and appointments for outpatient services
- Documents information pertaining to Advanced Directives into patient charts
- Correctly identifies patients, generates patient identification bracelet, medical record demographic sheet, and labels
- Applies correct identification bracelet on patient
Education
Technical Certificate - Medical Office Administration
Star Technical Institute
07-1996
Some College (No Degree) - GED
Cranston Adult Education
Cranston, RISkills
- Clerical experience
- Typing
- Transcription
- Triage
- Hospital experience
- EMR Systems
- Medical Billing
- Medicare
- Organizational Skills
- Bookkeeping
- Microsoft Excel
- POS
- Microsoft Word
- Cash handling
- Medical Terminology
- Documentation review
- Communication skills
- Revenue cycle management
- Computer Skills
- Account management
- Anatomy Knowledge
- Phone Etiquette
- Medical Receptionist
- Insurance Verification
- HIPAA
- Epic/Cerna
- Accounting
- Medical Scheduling
- ICD Coding
- Accounts Receivable
- Supervising experience
- Quality Assurance
- Microsoft Office
- Data Entry
- Customer service
- Accounts payable
- Data collection
- Medical collection
- Medical records
- Call Management
- Customer Relationship Management
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US
Timeline
Clinical Admissions Support Specialist
Javara Research
01.2023 - Current
ED Registrar/Financial Counselor
Tennova Healthcare
09.2022 - 02.2023
Patient Access Representative
RWJBarnabas Health Monmouth Medical Center
03.2018 - 08.2022
Medical Collections Specialist
Rubin and Raine
09.2013 - 03.2018
Provider and Member Service Rep
Blue Cross & Blue Shield
06.2005 - 08.2013
Patient Registrar
Rhode Island Hospital
04.2000 - 05.2005
Technical Certificate - Medical Office Administration
Star Technical Institute
Some College (No Degree) - GED
Cranston Adult Education
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