CLAUDIA N. OJEDA
Long Beach,CA
Summary
Compassionate LVN experienced in delivering individualized patient care in home settings. Achieved effective communication and relationship-building with patients, families, and healthcare teams through strong interpersonal skills. Focused on enhancing organizational productivity by managing administrative tasks and implementing efficient processes.
Overview
1
1
Language
19
19
years of professional experience
Work History
Administrator Designee
Valley Oaks Hospice
Irvine, CA
08.2026 - Current
- Managed patient records using electronic health record systems, maintaining accuracy and confidentiality standards.
- Streamlined administrative processes to enhance operational efficiency and support patient care initiatives.
- Developed training materials for new staff, facilitating onboarding and enhancing team performance.
- Implemented process improvements that reduced administrative errors and improved workflow consistency across departments.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Coordinated with IT department to upgrade software, ensuring all systems were up-to-date and running efficiently.
Quality Assurance Specialist
Valley Oaks Hospice
Irvine, CA
08.2018 - Current
- Conducted thorough audits of clinical processes to identify areas for improvement.
- Collaborated with interdisciplinary teams to ensure compliance with regulatory requirements.
- Developed and implemented quality assurance protocols to enhance patient care standards.
- Trained staff on quality assurance best practices and documentation procedures.
- Led root cause analysis for quality incidents, driving corrective action plans effectively.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Streamlined the documentation process, ensuring adherence to industry standards and regulatory requirements.
- Documented and reported quality assurance outcomes, providing actionable insights for product development teams.
- Ensured compliance with industry quality standards by conducting thorough product testing and audits.
Home Health
Accent Care Home Health
Newport Beach, CA
05.2016 - 05.2018
- I provided care to patients coming out of the hospitals post surgery, post transplants, and worked closely with Coumadin clinics, transplant clinics to monitor patients' overall health to prevent hospitalizations.
- (949) 250-0331
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Office Manager
Global Hospice
11.2017 - 04.2018
- Performed supervision of office staff and supervision of office nurse case managers. Educated new nurses on documentation requirements and prepared for regulatory surveys.
- Streamlined office operations to enhance workflow efficiency and improve service delivery.
- Coordinated scheduling for multidisciplinary teams, ensuring optimal patient care and resource allocation.
Quality Assurance and weekend supervisor
Haven Health
02.2017 - 11.2017
- Conducted chart audits for 10% of charts and supervised visits with nursing staff.
- Worked at current position since February 2020
- Supervised weekend staff ensuring adherence to health protocols and operational standards.
- Coordinated patient care activities, enhancing service delivery during peak hours.
- Trained new employees on best practices, fostering team efficiency and compliance.
LVN Full time
Irvine Home Health
Irvine, CA
10.2014 - 12.2015
- Worked independently as first LVN in Irvine, collaborating with RN supervisors to manage patient care and maintain effective communication with the team. Established a reputation for reliability, resulting in patients specifically requesting my care by prioritizing patient needs and delivering exceptional customer service.
- (888)871-0706
- Administered medications and treatments as prescribed, ensuring compliance with safety protocols.
- Monitored patient vital signs and reported changes to healthcare team for timely intervention.
- Developed individualized care plans in collaboration with multidisciplinary teams to enhance patient outcomes.
LVN Full time
Sanctuary Hospice (Nonprofit Hospice)
Downey, CA
01.2014 - 10.2014
- Performed routine visits for hospice patients and assisted with EOB’s in English and in Spanish. Provided instructions to patients and their families on disease process and medications actions and side effects. I provided emotional support to patients and their caregivers. Provided on-call visits as needed when pts are in crisis and coordinated with PCP to manage pt’s discomfort and make referrals to MSW and Chaplain as needed for pt’s and their caregivers. Provided professional care that respected patient rights and choices regarding comfort, ensuring a compassionate approach to end-of-life care. Provided updated IDG regarding any changes in pt’s medications and status.
- (562)904-7000
- Administered medications and treatments per physician orders, ensuring patient safety and compliance with care plans.
- Monitored vital signs and reported significant changes to healthcare team for timely intervention.
- Assisted patients with daily living activities, enhancing comfort and promoting independence in home settings.
LVN Home Health Nurse In Home visits
Crystal Home Health
Long Beach, CA
01.2012 - 01.2013
- Coordinated with case managers and attending physicians to provide care instructions for patients diagnosed with diabetes, hypertension, and COPD.
LVN In Home Visits
Presbyterian Hospital Home Health
Whittier, CA
05.2012 - 09.2012
- Delivered individualized care to patients post-discharge by educating them on effective disease management strategies. Conducted thorough physical assessments to identify complications, while educating patients on managing diseases like Congestive Heart Failure to reduce risk of hospital readmission.
- Administered medications and treatments per physician orders to ensure patient safety and compliance.
- Monitored vital signs and reported changes to healthcare team, promoting timely interventions.
- Assisted patients with daily living activities, enhancing their overall quality of life and independence.
LVN Hospice and Home Health Home visits
Companion Hospice
Riverside, CA
08.2007 - 09.2011
- Provided Conducted home visits to assess patient needs and provide care to patients in Home Health and Hospice Provided Provided continuous care at patient’s bedside to ensure comfort at patient’s bedside to provide comfort medications and monitor for patient’s response to treatment. Charted every 15 minutes to document patients' condition and response to comfort treatments. Communicated with patients, caregivers and Hospice Care Team and implemented interventions as needed based on patients' condition.
- Administered patient medications and monitored vital signs to ensure optimal health outcomes.
- Collaborated with interdisciplinary team to develop and implement personalized care plans.
- Educated patients and families on disease management, medication administration, and home care practices.
LVN On Call Hospice Runner
Gerinet Hospice Care
Downey, CA
09.2010 - 05.2011
- Conducted after hours visits for patients in crisis with symptoms such as shortness of breath, anxiety, and elevated temperatures, ensuring timely interventions. Educated patients and their families on how to manage symptoms. Collaborated with Attending physicians/NP’s On Call by reporting any changes in patients condition. Educated patients and their caregivers in English and Spanish on administering Morphine and other comfort medications. Performed death visit at patient's home, ensuring respectful handling of remains and appropriate disposal of narcotics. Updated hospice care team on changes in patient condition during after hours to ensure continuity of care.
- Administered medications and treatments as prescribed by healthcare providers.
- Monitored patients' vital signs and reported changes to nursing staff.
- Assisted in developing individualized care plans for hospice patients.
Education
Associates Degree - Science
Long Beach City College
Long Beach, CA01-1998
License Vocational Diploma - Nursing.
Long Beach City College
Long Beach, CA01-1998
High School Diploma -
David Star Jordan High School
Long Beach, CA06-1994
Skills
- Regulatory compliance
- Computer charting
- Symptom management
- Field staff scheduling
- Office management
- Digital communication strategies
- Bilingual and able to speak and write in Spanish
Languages
Spanish
Native or Bilingual
Timeline
Administrator Designee
Valley Oaks Hospice
08.2026 - Current
Quality Assurance Specialist
Valley Oaks Hospice
08.2018 - Current
Office Manager
Global Hospice
11.2017 - 04.2018
Quality Assurance and weekend supervisor
Haven Health
02.2017 - 11.2017
Home Health
Accent Care Home Health
05.2016 - 05.2018
LVN Full time
Irvine Home Health
10.2014 - 12.2015
LVN Full time
Sanctuary Hospice (Nonprofit Hospice)
01.2014 - 10.2014
LVN In Home Visits
Presbyterian Hospital Home Health
05.2012 - 09.2012
LVN Home Health Nurse In Home visits
Crystal Home Health
01.2012 - 01.2013
LVN On Call Hospice Runner
Gerinet Hospice Care
09.2010 - 05.2011
LVN Hospice and Home Health Home visits
Companion Hospice
08.2007 - 09.2011
Associates Degree - Science
Long Beach City College
License Vocational Diploma - Nursing.
Long Beach City College
High School Diploma -
David Star Jordan High School