Claudia Orozco
Sun Valley,NV
Summary
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information, and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers. Detail-oriented professional with expertise in insurance processing and customer relationship management. Proven ability to enhance service delivery and manage vendor relationships effectively.
Overview
18
18
years of professional experience
Work History
Front Office Assistant
El Escudo Insurance LLC
Reno, Nevada
04.2024 - 12.2024
- Assisted with insurance documentation and policy processing tasks.
- Answered incoming calls, responded to voicemails and transferred calls as needed.
Manager
Estafeta USA
Reno, NV
08.2020 - 07.2023
- Collaborated with cross-functional teams to enhance service delivery standards.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
Sales Associate
Order Express
Reno, Nevada
05.2014 - 07.2020
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Administrative Assistant
Fundacion Genesis Empresarial
Guatemala, Guatemala
08.2012 - 04.2014
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
Assistant General Manager
Banco Agromercantil de Guatemala
Guatemala, Guatemala
05.2007 - 07.2012
- Assisted in managing daily banking operations and customer service initiatives.
Education
ELEMENTARY TEACHER - Science Education
IMEDCHI
GUATEMALA10-2006
Skills
- Insurance processing
- Telephone etiquette
- Policy documentation
- Office management
- Scheduling appointments
- Customer relationship management
Timeline
Front Office Assistant
El Escudo Insurance LLC
04.2024 - 12.2024
Manager
Estafeta USA
08.2020 - 07.2023
Sales Associate
Order Express
05.2014 - 07.2020
Administrative Assistant
Fundacion Genesis Empresarial
08.2012 - 04.2014
Assistant General Manager
Banco Agromercantil de Guatemala
05.2007 - 07.2012
ELEMENTARY TEACHER - Science Education
IMEDCHI