Front Office Assistant
Cedar Lane Family Dentistry
Franklin, Indiana
06.2026 - Current
- Greeted patients warmly and provided excellent customer service.
- Handled incoming calls and addressed patient inquiries promptly.
- Managed patient appointments and scheduling efficiently.
- Collected patient information and updated records accurately.
- Processed insurance claims and verified coverage details effectively.
- Processed payments from customers using cash, credit cards or checks.
- Performed data entry of patient information into computer systems.
- Assisted in maintaining a clean and organized front office environment.
- Coordinated with dental staff to ensure smooth clinic operations.
- Answered incoming calls, responded to voicemails and transferred calls as needed.
- Directed clients and guests to correct departments, rooms, and staff members.
- Handled email and mail correspondence, ensuring prompt and accurate information distribution.
- Coordinated mailings of promotional materials and correspondence to customers.