CLAUDIA PEDRAZA
Tacoma,WA
Summary
Seasoned professional with over 9 years of diverse experience in customer service, sales, and early childhood education. Strong capabilities in sales management, multilingual communication, and organizational skills demonstrated across roles as a waitress, teacher, and sales representative. Thrives in environments that require direct customer interaction and transaction management, consistently enhancing customer satisfaction and streamlining operational workflows.
Overview
10
10
years of professional experience
Work History
Teacher's Assistant
YMCA ELC
06.2024 - Current
- Supported student learning objectives through personalized and small group assistance.
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Encouraged small groups to discuss topics and explore concepts through hands-on activities.
- Maintained safety and security by overseeing students in recess environments.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Worked with lead teacher to monitor class schedule and take attendance.
- Assisted lead teachers with lesson plan creation and materials development .
waitress
Tacos a la Madre
10.2022 - Current
- Greet customers when they come in, take orders, and deliver excellent customer service
- Handle cash and make sure the line has the order correct before delivering it to Customers
- Maintain the lobby clean and make sure customers have what they need
- Occasionally help the line cooks to deliver food in a timely manner
teacher
Nana's Daycare
01.2022 - 05.2022
- Teacher position: always maintaining a clean classroom, helping kids with personal hygiene
- Reading to them depending on their age group, using games and activities to stimulate toddlers and babies brains
- Serving 3 healthy meals and snacks
- Offer emotional support when needed, especially to the younger class
sales representative
Metro by T-Mobile (Authorized Dealer)
04.2017 - 05.2019
- Opening the store early, having the lobby clean and Greeting customers with a Great attitude
- Keeping the store clean and organized throughout the day
- Doing inventory, keeping up and learning about new devices, plans and new offers
- Activating devices and helping customers with any questions
- Matching customers to their perfect plan and device making sure they are satisfied before they left the store
Cashier/Customer service
El Valle Mexican Store
09.2016 - 04.2018
- Greet customers, keep store organized and clean, do inventory checks, stock and organize the inventory
- Handle cash and credit or debit card transactions with the cash register
Sales representative
Boost Mobile (Authorized Dealer)
04.2015 - 06.2016
- Greet customers, keep the store clean and organized
- Did inventory as needed, keeping up and learning about new devices, plans and new offers
- Activating devices and helping customers with any questions or concerns
Education
Bachelor Of Early Childhood Care And Education -
University of Washington
Seattle, WAspanish language and arts -
University of Washington
Tacoma, WA12.2024
high school diploma -
Washington High School
Tacoma, WA06.2016
Skills
- Leadership
- Customer service
- Interpretation
- Negotiation
- Communication
- Early childhood education
- Childcare
- Organizational
- Sales
- Typing
- Fast learner
- Multilingual
- Sales Management
- Cash handling
- Meal preparation
- Student engagement
Timeline
Teacher's Assistant
YMCA ELC
06.2024 - Current
waitress
Tacos a la Madre
10.2022 - Current
teacher
Nana's Daycare
01.2022 - 05.2022
sales representative
Metro by T-Mobile (Authorized Dealer)
04.2017 - 05.2019
Cashier/Customer service
El Valle Mexican Store
09.2016 - 04.2018
Sales representative
Boost Mobile (Authorized Dealer)
04.2015 - 06.2016
spanish language and arts -
University of Washington
high school diploma -
Washington High School
Bachelor Of Early Childhood Care And Education -
University of Washington
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