Claudia Perez
Saco,ME
Summary
Bilingual Treasury Clerk with 7+ years of customer service and cash handling experience. Skilled in municipal payments processing, property tax collection, registration support, and treasury reconciliation, with a strong focus on accuracy, time management.
Overview
1
1
Language
11
11
years of professional experience
Work History
Treasury Clerk
City Of Portland
Portland, ME
08.2024 - Current
- Processed municipal payments and receipts for Portland Treasury Operations.
- Assisted with vehicle and boat registration duties.
- Provided direct customer service and answered resident questions.
- Collected property payments.
- Executed various tasks assigned by the manager to support team objectives.
Customer Service Representative
Casco Bay Eyecare
Portland, ME
04.2019 - 08.2024
- Answered patient calls, scheduling eye exams and follow-ups.
- Verified insurance coverage and collected patient information for eye care visits.
- Checked in patients and updated records in eye care office systems.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Provided exceptional customer service to ensure customer satisfaction.
Assistant Store Manager
Carters Inc
Westbrook, Maine
11.2015 - 03.2019
- Supervised daily store operations for Carter's family apparel location.
- Supported store manager with associate coaching and schedule coordination.
- Monitored inventory levels and organized merchandise replenishment.
- Executed visual merchandising updates following Carter's brand standards.
- Resolved customer concerns using courteous service and product knowledge.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
Education
Associate Early Childhood Development -
Kaplan University
South Portland, ME05-2014
High School Diploma -
Portland High School
Portland, ME06-2006
Skills
- Bilingual English/Spanish
- Municipal payment processing
- Treasury reconciliation
- Cash handling
- Property tax collection
- Registration processing
- Time management
Languages
Spanish
Native/ Bilingual
Timeline
Treasury Clerk
City Of Portland
08.2024 - Current
Customer Service Representative
Casco Bay Eyecare
04.2019 - 08.2024
Assistant Store Manager
Carters Inc
11.2015 - 03.2019
Associate Early Childhood Development -
Kaplan University
High School Diploma -
Portland High School