Claudia Piedra
Chula Vista,CA
Summary
Motivated professional with over 15 years of experience in working with diverse populations. Acknowledged for exceptional teamwork, leadership qualities, and a sincere dedication to assisting others. Committed to continuous personal and professional growth.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Utilities Assistance Program Specialist
MAAC Project
Chula Vista
01.2022 - Current
- Processed and reviewed high-volume applications for LIHEAP and LIHWAP within the organization to ensure that all guidelines and qualifications are met per contractual requirements.
- Skillfully utilized different computer software on a daily basis, including Sales Force, ServTraq, and CORE platforms, for tasks like uploading, generating, and transferring applications.
- Provided timely assistance to the program supervisor as necessary and effectively addressed client concerns and questions.
- Provided assistance on implementing the new LIHEAP online application with testing and feedback.
- Familiar with LIHEAP policies, procedures and state regulations.
- Effectively perform and complete tasks in a timely manner with the ability to multitask.
- Attend monthly leadership training sessions to enhance skills in team management, communication, and strategic decision-making.
- Ensured compliance with relevant regulations throughout all stages of program implementation by closely monitoring adherence to established guidelines.
Intern
MAAC Project/PCG Program
Chula Vista
07.2022 - 08.2022
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Assisted LIHEAP with administrative duties including filing, copying, and organizing supplies
- Ensured completeness of client documentation, prepared application packages, and managed mail distribution
- Demonstrated strong interpersonal skills by effectively communicating with clients via phone.
House Service Associate
Ronald McDonald House Charities of San Diego
San Diego
06.2019 - 04.2020
- Assisted with receiving donations and properly adjusting inventory.
- Collaborated with team members to streamline processes and improve overall service efficiency.
- Assisted customers with inquiries, resolving issues promptly for improved customer retention.
- Provided excellent customer service to create a welcoming environment for patients and families.
- Managed client accounts by updating information and processing transactions accurately.
- Upheld COVID-19 safety regulations to protect vulnerable guests while maintaining a comfortable atmosphere.
Lead Photo Tech/Department Supervisor
Walgreens
Chula Vista
11.2006 - 09.2015
- Supervised and trained team members, providing guidance and support to ensure adherence to departmental standards and procedures.
- Demonstrated ability to interact with customers from diverse backgrounds, ensuring a welcoming and inclusive environment.
- Managed all aspects of stocking, ordering, and inventory for the photo department, ensuring seamless operations and customer satisfaction.
- Assisted management in addressing and resolving customer complaints, ensuring high levels of customer satisfaction and retention.
- Participated in conducting interviews for new hires, evaluating candidates qualifications and fit for the role.
- Managed team of 5 employees, delegated tasks and held each employee accountable for completing assignments.
- Fostered a positive working environment by actively engaging in team-building activities, promoting open communication channels, and recognizing individual achievements.
- Achieved consistent on-time completion of projects by effectively delegating tasks and setting clear expectations for team members.
Education
Public Administration Associate Degree - Public Administration
Southwestern College
07.2025
High School Diploma -
Chula Vista High School
06.2006
Skills
- Bilingual
- Teamwork
- Computer skills
- Organization skills
- Leadership
- Customer Service
- Problem solving
- Data entry
- Management
- Active Listening
- Adaptability
- Resourcefulness
Certification
- MAAC Leadership Academy Certificate, 2023-2024
Languages
English
Spanish
Timeline
Intern
MAAC Project/PCG Program
07.2022 - 08.2022
Utilities Assistance Program Specialist
MAAC Project
01.2022 - Current
House Service Associate
Ronald McDonald House Charities of San Diego
06.2019 - 04.2020
Lead Photo Tech/Department Supervisor
Walgreens
11.2006 - 09.2015
Public Administration Associate Degree - Public Administration
Southwestern College
High School Diploma -
Chula Vista High School