Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Claudia Portillo

Tucson,AZ

Summary

Highly-motivated Medical Assistant with over 15 years experience with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Seeking a position in a medical office to support physician, nurses and other medical staff to facilitate patient care.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Health Services Assistant

Banner Staffing Services
Tucson, AZ
1/8/2024 - Current
  • Assist in the retrieval of HEDIS records
  • Assist in the making of assignment fax packet to include patients name an measure keys
  • Data entry in excel
  • Proficiency with Word, Outlook, and Microsoft Excel
  • Customer services, inbound and outgoing calls.

Lead Medical Assistant

TMCONE Healthcare Medical Group
Tucson, AZ
06.2022 - 11.2023
  • Supervised and trained medical staff on proper procedures for patient intake, examinations and treatments.
  • Provided assistance to physicians with clinical tasks such as measuring vital signs, EKG'S , POCT'S, wound care, suture removals, injections, administering medications.
  • Responded quickly and efficiently to emergency situations within the healthcare facility.
  • Set up, cleaned and stocked examination rooms with medical supplies.
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Educated patients about medications, procedures and physician's instructions.
  • Conducted insurance verification and pre-certification and pre-authorization functions.
  • Answered phones, scheduled appointments, greeted patients and ordered supplies.
  • Assisted in organizing laboratory tests, X-rays, other diagnostic procedures, and referrals
  • Ensured that all medical supplies were adequately stocked in the examination rooms.
  • Coordinated and connected telehealth visits.
  • Covered at TMC urgent care when needed

Lead Patient Access Representative

TMCONE Healthcare Medical Group
Tucson, AZ
11.2020 - 06.2022
  • Assisted with managing an maintained providers schedules, checked in and out patients, scheduled new and follow up appointments.
  • registration of new patients, verify insurances
  • Processed payments from patients using a variety of payment methods including credit cards, checks and cash.
  • Knowledge of how to reconcile daily cash drawer
  • Adhered to HIPAA regulations when handling confidential patient information.
  • Assisted in organizing and executing the administration of COVID 19 vaccines in our clinic.
  • Covered front office at TMC urgent care when needed.

Medical Receptionist/Medical Assistant

Specialists in Dermatology
Tucson, AZ
06.2006 - 08.2011
  • Greeted and checked in patients, updating patient information in computer system.
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.
  • Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
  • Assisted with MOHS surgery, set up sterile fields, collection of biopsies.
  • injections, wound care, suture removals,
  • knowledge of sterilization process
  • Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.

Medical Receptionist/Medical Assistant

Associates In Women's Health Care
Tucson, AZ
11.2002 - 05.2006
  • Greeted and checked in patients, updating patient information in computer system.
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Provided support to physicians during examinations and treatments, such as setting up instruments and passing items to doctors.
  • Assisted with minor surgical procedures, collected specimens.
  • Explained treatment procedures and physicians' instructions.
  • Cleaned and sterilized instruments and disposed of contaminated supplies.

Medical Assistant

El Rio Health Center
Tucson, AZ
01.2000 - 09.2002
  • Assigned to (2) providers Internal medicine/Pediatrics
  • Prepared patients to see providers, vitals, chart review, medication review
  • Administered vaccines, injections, and other treatments as directed by physicians.
  • Provided patient education regarding health maintenance topics.
  • Ordered medical supplies, equipment, and medications as needed.
  • Answered phone calls from patients to answer questions or address concerns related to their care.
  • Prepared treatment rooms before each patient visit by stocking them with necessary supplies and instruments.
  • Provided assistance to physicians during exams or treatments as required.

Education

Medical Assistant Certificate - Medical Assistant

Arizona Institute of Business And Technology
Tucson, AZ
01-2000

High School Diploma -

Rincon High School
Tucson, AZ
05-1995

Skills

  • Medical terminology proficiency
  • Effective communication abilities
  • Team Supervision
  • HIPAA Compliance
  • Sterilization techniques
  • Compassionate
  • Bilingual
  • Strong Customer service skills
  • Organizational Skills
  • Teamwork and Collaboration

Certification

  • BLS certification 10/2020-10/2024

Timeline

Lead Medical Assistant

TMCONE Healthcare Medical Group
06.2022 - 11.2023

Lead Patient Access Representative

TMCONE Healthcare Medical Group
11.2020 - 06.2022

Medical Receptionist/Medical Assistant

Specialists in Dermatology
06.2006 - 08.2011

Medical Receptionist/Medical Assistant

Associates In Women's Health Care
11.2002 - 05.2006

Medical Assistant

El Rio Health Center
01.2000 - 09.2002

Health Services Assistant

Banner Staffing Services
1/8/2024 - Current

Medical Assistant Certificate - Medical Assistant

Arizona Institute of Business And Technology

High School Diploma -

Rincon High School

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Claudia Portillo