Claudia Puente
Shiocton,WI
Summary
Experienced and adaptable professional with a diverse background in behavioral therapy, early childhood education, retail supervision, and customer service. Proven ability to lead teams, manage challenging behaviors, and deliver high-quality service in fast-paced environments. Strong communication, problem-solving, and leadership skills with a passion for supporting individuals and creating positive experiences for both clients and customers.
Overview
15
15
years of professional experience
Work History
Student Services Coordinator
St. John Lutheran School - Wrightstown
Wrightstown, WI
11.2023 - 03.2026
- Developed and implemented student support programs to enhance academic performance and well-being.
- Collaborated with faculty to identify and address student needs, fostering a supportive educational environment.
- Maintained accurate student records using internal database systems, ensuring compliance with school policies.
- Enhanced student engagement by implementing innovative academic support initiatives and programs.
- Supported student social, emotional, and academic development.
- Implemented retention strategies to improve outcomes.
- Evaluated the effectiveness of student support programs by analyzing data and making recommendations for improvement based on findings.
- Developed comprehensive student success plans, fostering a goal-oriented mindset and promoting academic achievement.
- Monitored academic progress of assigned caseload, intervening when necessary to address potential barriers to success.
- Improved retention rates by closely monitoring at-risk students and providing personalized interventions.
Advanced Behavioral Therapisr
Fox Valley Autism Treatment Program
Appleton, WI
04.2014 - 10.2023
- Utilized Applied Behavior Analysis (ABA) techniques to implement intervention strategies effectively.
- Trained and mentored junior therapists in behavior modification techniques and client engagement strategies.
- Monitored client progress, adjusting interventions based on data-driven assessments and feedback.
- Established positive relationships with clients and families to enhance therapeutic outcomes and community integration.
- Maintained detailed documentation of client progress, communicating updates regularly to supervisory staff and relevant stakeholders.
- Developed rapport with clients by utilizing empathy and active listening skills, creating a supportive therapeutic environment conducive to learning.
- Responded effectively to crisis situations and aggressive behaviors, skillfully mitigating conflicts with proven strategies.
- Implemented crisis prevention measures when necessary to maintain safety within therapy sessions.
- Helped teach important social, play and basic life skills such as personal hygiene management.
- Implemented behavioral intervention plans created by clinical supervisors.
- Promoted social skill development in group settings using targeted activities and role-playing exercises.
- Collected and analyzed data on client performance, adjusting treatment plans accordingly to maximize progress towards goals.
- Trained parents and caregivers in behavior management strategies, empowering them to support their child''s growth at home effectively.
- Maintained professional boundaries with parents and caregivers while building strong support networks to support treatment goals.
- Increased client independence by teaching essential self-help skills such as toileting, dressing, and feeding.
- Motivated clients to reach treatment goals and supported each through difficult situations and transitions.
- Developed behavior intervention plans based on principles of applied behavior analysis.
- Collected session data to aid in treatment planning and assessment.
- Collaborated with multidisciplinary teams to develop comprehensive behavioral treatment plans for clients with Autism Spectrum Disorder.
- Enabled successful transitions between activities by implementing visual schedules, timers, and clear verbal cues tailored to each client''s needs.
- Empowered clients through the acquisition of adaptive living skills such as money management, meal planning, household chores, and personal hygiene tasks.
- Customized therapeutic materials and visual aids to cater to individual client preferences and learning styles, ensuring optimal engagement during sessions.
- Visited clients at home, school and other settings to leverage expertise and positively impact individuals' lives with skilled interventions.
- Observed and monitored client behavior and responses to treatment.
Bartender/Wait Staff Member
River Rail
Shiocton, WI
06.2016 - 11.2017
- Crafted and served high-quality cocktails and beverages, ensuring customer satisfaction.
- Maintained cleanliness and organization of bar area, adhering to health and safety standards.
- Trained new staff on bartending techniques and customer service best practices.
- Fostered positive relationships with regular customers, boosting loyalty and repeat business.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Lead Teacher
Play and Grow Learning Center
Greenville, WI
05.2017 - 09.2017
- Designed and implemented engaging lesson plans tailored to diverse learning styles.
- Mentored junior teachers, fostering professional development and teaching effectiveness.
- Developed and maintained classroom management strategies that promoted positive behavior and engagement.
- Organized enrichment activities that expanded students' social skills and creative expression.
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Adapted teaching methods and materials to meet students' varying needs.
Sales Supervisor
StyleXchange
Green Bay, WI
11.2010 - 03.2013
- Supervised daily sales operations, ensuring team met performance standards and customer satisfaction goals.
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
- Checked store merchandise regularly for proper display and replenishment.
- Built relationships with customers and community to establish long-term business growth.
Education
Bachelor of Science - Spanish With Human Development Minor
University of Wisconsin, Green Bay
Green Bay, WI05-2014
Skills
- Strong organization
- Behavior management
- Student support
- Transition management
- Social assistance
- Strong work ethic
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Student relations
- Special education
- Data analysis
- Continuous improvement
- Goal setting
- Multitasking
- Excellent communication
- Classroom management
- Active listening
- Adaptability and flexibility
- Punctual and dependable
- Self motivation
- Crisis management
- Health code compliance
- Policies and procedures enforcement
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Student Services Coordinator
St. John Lutheran School - Wrightstown
11.2023 - 03.2026
Lead Teacher
Play and Grow Learning Center
05.2017 - 09.2017
Bartender/Wait Staff Member
River Rail
06.2016 - 11.2017
Advanced Behavioral Therapisr
Fox Valley Autism Treatment Program
04.2014 - 10.2023
Sales Supervisor
StyleXchange
11.2010 - 03.2013
Bachelor of Science - Spanish With Human Development Minor
University of Wisconsin, Green Bay