Claudia Rios
Cotulla,TX
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Hardworking professional with experience assisting visitors by responding to requests and finding appropriate solution to issues. Demonstrated positive attitude to adapt to any situation. Strong attention to detail along with terrific telephone and email etiquette.
Overview
2
2
years of professional experience
2006
2006
years of post-secondary education
Work History
Front Desk Receptionist
Hotel Cotulla
Cotulla, TX
03.2025 - 12.2025
- Greeted guests upon arrival, providing a warm and welcoming atmosphere.
- Managed check-in and check-out processes efficiently for hotel guests.
- Answered phone calls, assisting with inquiries and reservations promptly.
- Coordinated with housekeeping to ensure room readiness for incoming guests.
- Maintained accurate records of guest information and reservations in the system.
- Handled guest complaints and concerns with professionalism and empathy.
- Assisted in managing the hotel lobby's cleanliness and organization daily.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
Front Desk Receptionist/Housekeeper
Holiday inn
Cotulla, Texas
05.2024 - 03.2025
- Greeted guests warmly upon arrival and ensured smooth check-in process.
- Managed multi-line phone system to respond to inquiries and direct calls efficiently.
- Maintained accurate guest records and reservations using hotel management software.
- Coordinated with housekeeping and maintenance teams for timely room readiness.
- Processed payments and handled cash transactions securely at front desk.
- Organized lobby area, ensuring cleanliness and availability of brochures and materials.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Greeted customers warmly and made them feel welcome.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Assisted with scheduling appointments for clients and visitors.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Signed for packages, recorded deliveries, and distributed to personnel.
- Responded to inquiries and room requests made online, by phone, and via email.
Education
Cotulla High School
Cotulla, TXSkills
- Guest relations
- Reservation management
- Front desk operations
- Payment processing
- Data entry
- Customer service
- Multi-line phone management
- Team collaboration
- Professional communication
- Filing
- Scheduling appointments
- Hospitality services
- Phone etiquette
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Front Desk Receptionist
Hotel Cotulla
03.2025 - 12.2025
Front Desk Receptionist/Housekeeper
Holiday inn
05.2024 - 03.2025
Cotulla High School