Claudia Rocabado
Saint Augustine,FL
Summary
Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Operations Manager
CBM Mortgage Inc.
Front Royal, VA
09.2020 - Current
- Managed six direct reports and oversaw communications with over 50 third-party providers.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Partnered with vendors and suppliers to effectively manage and budget.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Reviewed shift reports to understand current numbers and trends.
- Worked in matrix management environment with oversight of division-level managers, operations, sales, finance, human resources, safety, and compliance.
- Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
- Advanced productivity KPIs by leading training on procedures and safety practices.
- Assisted in recruiting, hiring, and training team members.
- Trained new employees on proper protocols and customer service standards.
- Observed each employee's strengths and initiated mentoring program to improve areas of weakness.
- Supervised daily operations of multi-million dollar Secondary Market operations.
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
- Maintains awareness of current business trends, operating conditions, and internal processes and practices that significantly impact company.
Operations Project Manager
City Lending Inc
Vienna, VA
03.2015 - 08.2020
- Identified plans and resources required to meet project goals and objectives.
- Managed over 100 projects from procurement to commission.
- Developed and initiated projects, managed costs, and monitored performance.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
- Modified and directed project plans to meet organizational needs.
- Oversaw high-profile projects by planning, designing, and scheduling phases.
- Drove team success through shared vision and recognition of quality performance.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified system needs and designed processes to support business requirements.
- Oversaw funding and setup of international office, hired and trained over 100 employees for various roles.
- Strategically balanced technology and business needs of organization.
- Analyzed and interpreted impact of federal, state, and local legislation on company's internal structure.
Sr. Project Manager
ARPHA Partners
Miami, AZ
01.2014 - 01.2015
- Closely collaborated with project members to identify and quickly address problems.
- Oversaw large portfolio of over 20 projects to support teams, report progress and influence positive outcomes for key stakeholders.
- Maintained schedules to meet key milestones at every project phase.
- Communicated project plans and progress to key stakeholders and project contributors.
- Recorded all project costs and expenses and aligned with project budget.
- Kept project on schedule and within budget while serving as project leader.
- Developed project plans and managed project scope using methodologies to guide projects from conceptualization to implementation and maintenance.
- Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
- Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination.
- Oversaw internal and external projects by reviewing activities, maximizing efficiency, and increasing collaboration and communication transparency.
- Managed over 20 direct reports, developed and led multi-disciplinary team to redefine problems and reach solutions based on different perspectives.
- Maintained strict budgetary control on healthcare CRM projects ranging from $100,000 to $300,000 per project and worked with project teams to track costs and control expenditures without sacrificing quality.
- Directed offsite team design, transition, and standardization of 10+ processes, resulting in maximized team resources and management.
Education
Master of Science - Business Administration & Operations Management
George Mason University
Fairfax, VA12.2024
Bachelor of Science - Global Business Administration
George Mason University
Fairfax, VA08.2022
Skills
- Project Management
- Report Generation
- Time Management
- Team Leadership (Remote/In-person)
- Critical Thinking
- Strategic Direction
- Budgeting and Resource Management
- Change Management
- Business Acumen
- Budget Coordination
- Risk Management
- Conflict Resolution
Accomplishments
- Generated 1 million in first-year cost savings through global sourcing initiatives and business case development.
- Reduced operational expenses by 90% by streamlining branch operations.
- Collaborated with a team of 50 in the development of a new branch in Colombia.
Affiliations
- Society of Human Resource Management
- Project Management Institute
- American Marketing Association
- National Notary Association
Certification
- Certified Notary (Florida)
- Licensed Loan Originator (VA, FL)
Languages
Spanish
Native or Bilingual
Portuguese
Professional Working
Timeline
Operations Manager
CBM Mortgage Inc.
09.2020 - Current
Operations Project Manager
City Lending Inc
03.2015 - 08.2020
Sr. Project Manager
ARPHA Partners
01.2014 - 01.2015
Master of Science - Business Administration & Operations Management
George Mason University
Bachelor of Science - Global Business Administration
George Mason University
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