Claudia Sanchez
Orem,UT
Summary
Recent graduate in Psychology with a minor in Family Sciences, and I am excited to begin my professional career. During my studies, I have worked on several academic projects that have strengthened my creativity and attention to detail. I have successfully completed volunteer hours at the Stronger Families Project and in the special education classroom at Orem Middle School. I am looking for an opportunity to apply my knowledge in a professional environment, contribute with fresh and innovative ideas, and perform various roles of assistance, training, guidance, analysis and case study, among others.
Overview
8
8
years of professional experience
Work History
Placements Agent
Doterra Essential Oils
2021.05 - Current
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Ensure that customer requests comply with the company's internal practices and regulations.
- Work with other departments to safeguard company interests, assisting in clients' disciplinary process.
- Evaluate requests for key moves for business growth and expansion.
- Make decisions ensuring compliance with internal standards as well as member satisfaction.
- Offer follow-up and alternative resolutions to promote company growth under established standards
Costumer Service Agent
Doterra Essential Oils
2017.05 - 2021.05
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Helped address and report market- and/or team-specific issues.
- Recognized and showed appreciation for employees' efforts.
Project Management Assistant
Rustico Leather
2016.06 - 2017.05
- Recorded time allocated to projects and updated master tracking documents.
- Supported quality assurance measures by diligently reviewing project deliverables and ensuring adherence to established standards.
- Tracked project documents during every phase of development.
- Prepared and distributed team-based communications to foster collaboration and enhance team morale.
- Enhanced project efficiency by streamlining communication channels and implementing effective tracking tools.
- Facilitated team meetings to discuss objectives, address concerns, and foster a collaborative environment.
- Collaborated on change management efforts by identifying impacts on current processes or systems due to modifications or enhancements.
Education
Bachelor of Science - Psychology
Utah Valley Universuty
Orem, UT08.2023
Skills
- Problem-solving skills
- Positive Attitude
- Customer service and care
- Problem-Solving
- Customer service abilities
- Goal-oriented mindset
- Clear Communication
- Customer Complaint Resolution
- Documenting information
- Customer needs determination
- Ensuring customer satisfaction
- Critical Thinking
- Flexible Schedule
- Information documentation
- Conflict Resolution
- Polite communication skills
- Schedule Management
- Order Fulfillment
- High achiever
- Rapid and adaptive Solutions oriented
- Proactive and self-motivated
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Placements Agent
Doterra Essential Oils
2021.05 - Current
Costumer Service Agent
Doterra Essential Oils
2017.05 - 2021.05
Project Management Assistant
Rustico Leather
2016.06 - 2017.05
Bachelor of Science - Psychology
Utah Valley Universuty
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