Claudia Santacruz
Fairfield,CA
Summary
Exceptional leader with and outstanding work ethic. I possess the following:
- Hardworking and passionate job seeker with strong organizational skills.
- Proven work experience as a receptionist.
- Skillset in handling directives/tasks appropriately.
- The mindset to provide exceptional customer service and appropriate solutions in accordance to the company and client/customer expectations.
- Excellent wok habits in time management and multitasking with the emphasis of doing things right the first time.
Overview
13
13
years of professional experience
Work History
Security Professional
Universal Protection Service, LP
Fairfield, CA
04.2024 - Current
- Monitored premises to ensure safety and compliance with security protocols.
- Responded quickly to emergency situations to assess and deflect issues.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Greeted and screened visitors, ensuring compliance with security protocols.
- Coordinated communication between guests and staff to enhance visitor experience.
- Enforced access control procedures to protect premises and confidential information.
- Supported receptionist duties, such as answering phone calls and emails, and managing facility calendars.
Security Supervisor/Front Desk Receptionist
Securitas Security Services USA
Pleasaton, CA
05.2019 - 11.2023
- Supervised security personnel, ensuring adherence to protocols and procedures.
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
- Engaged with clients to assess security needs and tailor services accordingly.
- Monitored surveillance systems, analyzed footage to detect suspicious activities effectively.
- Coordinate with outside vendors for service repairs and maintenance, undertake any special tasks, projects or duties as necessary.
- Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor and contractor badges).
- Proficient in microsoft office, Outlook, monitor Lenel and CCTV.
Security Officer
SOS Security LLC
Pleasanton, CA
11.2014 - 05.2019
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols, identifying potential hazards and reporting incidents promptly.
- Managed access control procedures, verifying identities and authorizing entry.
- Responded to emergencies, coordinating with law enforcement and emergency services as needed.
- Implemented security measures that reduced unauthorized access incidents effectively.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Security Officer
Securamrica LLC
Pleasanton, CA
04.2013 - 11.2014
- Conducted regular patrols to identify potential hazards and unauthorized access points.
- Responded to incidents promptly, coordinating with local law enforcement when necessary.
- Implemented access control measures for employees and visitors to enhance security effectiveness.
- Trained new security personnel on standard operating procedures and emergency response protocols.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked and verified photo identification prior to granting facility access.
- Created a welcoming atmosphere for guests while maintaining strict vigilance over potential security hazards or breaches.
Education
High School Diploma -
Tennyson High
Hayward, CASkills
- Interpersonal Skills
- Customer Service
- Detail Oriented
- Leadership
- Conflict Resolution
- Prioritizing
Languages
Spanish
Native or Bilingual
Timeline
Security Professional
Universal Protection Service, LP
04.2024 - Current
Security Supervisor/Front Desk Receptionist
Securitas Security Services USA
05.2019 - 11.2023
Security Officer
SOS Security LLC
11.2014 - 05.2019
Security Officer
Securamrica LLC
04.2013 - 11.2014
High School Diploma -
Tennyson High