CLAUDIA SANTANA
INDIANAPOLIS,US
Summary
Certified Medical Assistant with 1+years of experience in patient care and administrative tasks within clinical settings. Proficient in EPIC Software and bilingual, ensuring effective communication with diverse patient groups. Demonstrates expertise in phlebotomy, vital signs monitoring, and HIPAA compliance, contributing to enhanced patient satisfaction and clinic productivity.
Overview
10
10
years of professional experience
Work History
Medical Assistant
Riley hospital for children
Indianapolis, US
02.2025 - Current
- Escorted patients to examination rooms
- Take patient vitals
- Assisted in clinic procedures, including stent removals and catheterizations, ensuring patient comfort and procedural efficiency
- Conducted urine analysis to support accurate diagnosis and treatment
- Urine cultures
- Managed office responsibilities, including faxing, reminder calls, and referral processing, to streamline patient communication
Certified Medical Assistant
Eskenazi Health Grassy Creek
Indianapolis, US
05.2019 - 06.2020
- Managed patient care as Certified Medical Assistant at Eskenazi Health Grassy Creek. Coordinated with healthcare team to ensure efficient operations and quality service delivery.
- Ensured accurate vital signs measurements and precise medication administration to support patient safety.
- Monitored vital signs to assess patient health during medical evaluations and performed venipunctures and injections.
- Meticulously maintained patient records and executed precise medical procedures.
- Streamlined clinic workflows to decrease patient wait times and improve service delivery.
- Implemented scheduling system to enhance patient satisfaction and optimize clinic operations.
- Operated multi-line phone system for patient reminders and inquiries, enhancing communication and improving overall patient experience.
- Maintained cleanliness of exam rooms and medical equipment, contributing to a safe and hygienic environment for patients and staff.
Medical Assistant Internship
Eskenazi Hospital
Indianapolis, US
01.2019 - 02.2019
- Recorded and updated patient records in hospital database, managing scheduling and follow-up to streamline patient care.
- Administered blood and urine samples for lab processing, ensuring accurate results for timely patient diagnosis.
- Took and monitored vital signs and performed venipunctures and injections.
- Collaborated with nurses and doctors on patient care to enhance treatment effectiveness.
- Maintained and cleaned exam rooms and medical equipment.
- Operated a multi-line phone system to conduct patient reminders and sometimes answer phone calls.
Cashier/Waitress
Delicias la Chocola
Indianapolis, US
03.2018 - 07.2018
- Delivered exceptional customer service in a fast-paced restaurant environment.
- Took customer orders and served promptly, contributing to a positive dining experience.
- Process cash transactions accurately and maintain a balanced drawer.
House Cleaner
House Cleaning
Indianapolis, US
12.2016 - 05.2017
- Ensured cleanliness of customer homes, contributing to a welcoming environment.
- Adhered to safety procedures while cleaning, promoting a safe experience for clients.
- Created loyal customer base by providing friendly service.
- Assist in patient care and procedures, enhancing team efficiency and patient satisfaction.
- Provided compassionate patient care, ensuring comfort and trust while fostering a welcoming environment for families.
- Monitored vital signs and documented patient data, enabling accurate assessments and timely interventions for improved health outcomes.
- Coordinated with medical staff to arrange follow-up appointments, ensuring continuity of care and enhancing patient satisfaction.
- Facilitated patient examinations by preparing necessary equipment, contributing to streamlined processes and enhancing overall care delivery.
Bilingual Customer Representative
Customer Service
Guadalajara, Mexico
12.2015 - 07.2016
- Received recognition twice as the highest seller of the month.
- Managed phone communications to build and sustain customer relationships.
- Guided customers through service options to improve their overall experience.
Education
CLINICAL CERTIFIED MEDICAL ASSISTANT -
Vincennes University
Indianapolis, IndianaFIRST AID/CPR CERTIFICATION -
Indianapolis University, Inc.
Indianapolis, IndianaINDIANA CORE 40 HIGH SCHOOL DIPLOMA -
The Excel Center
Indianapolis, IndianaSome College (No Degree) - Surgical Tech
Ivy Tech Community College of Indiana
Indianapolis, INSkills
- EPIC Software
- Phlebotomy
- HIPAA
- Patient Care
- First Aid
- CPR
- Vital Signs
- Cash Management
- Customer Service
- Injections
Languages
- Spanish
- English, Native
- Spanish, Native
Timeline
Medical Assistant
Riley hospital for children
02.2025 - Current
Certified Medical Assistant
Eskenazi Health Grassy Creek
05.2019 - 06.2020
Medical Assistant Internship
Eskenazi Hospital
01.2019 - 02.2019
Cashier/Waitress
Delicias la Chocola
03.2018 - 07.2018
House Cleaner
House Cleaning
12.2016 - 05.2017
Bilingual Customer Representative
Customer Service
12.2015 - 07.2016
CLINICAL CERTIFIED MEDICAL ASSISTANT -
Vincennes University
FIRST AID/CPR CERTIFICATION -
Indianapolis University, Inc.
INDIANA CORE 40 HIGH SCHOOL DIPLOMA -
The Excel Center
Some College (No Degree) - Surgical Tech
Ivy Tech Community College of Indiana