Claudia Schonfeld
Prosper,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Providing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhance customer experiences by employing service-oriented customized solutions to build loyalty. Strong leader and problem-solver. Use trained decision-making skills and sound judgment to positively impact company success.
Overview
23
23
years of professional experience
Work History
Small Business Owner
HARS By Claudia Schonfeld
03.2011 - Current
Customize apparel, gift items, uniforms for individuals and other small business owners. Attend Dallas Market Center monthly.
Primary English Teacher
The Montessori Learning House - Bilingual School
08.2019 - 06.2020
Using the Montessori curriculum, I worked with Kindergarten age children teaching English and Spanish.
Substitute Teacher
Little Elm ISD
08.2009 - 06.2019
As a Substitute Teacher, my position was teaching Spanish and tutoring reading in Spanish and English.
Customer Service Associate
Farmers Insurance
08.2005 - 08.2009
Assisted our customers with premium payments, print and send DEC Pages, Auto ID cards and other documents to customers. Quickly built a strong rapport with our customers so they trusted my ..... Explained coverages,
Customer Service Representativde
Merkafon Teleperformance
06.2001 - 08.2005
Worked in a call center environment assisting customers with their accounts and assisting with general question.....
Education
Bachelor of Arts - Language Arts
Universidad Fermin Toro
Lara, Venezuela06.1994
Skills
Fluent in Spanish, Portuguese and English - verbal and written
Quickly build rapport with customers to ensure they feel they are understood and provide best customer experience
Always
Timeline
Primary English Teacher
The Montessori Learning House - Bilingual School
08.2019 - 06.2020
Small Business Owner
HARS By Claudia Schonfeld
03.2011 - Current
Substitute Teacher
Little Elm ISD
08.2009 - 06.2019
Customer Service Associate
Farmers Insurance
08.2005 - 08.2009
Customer Service Representativde
Merkafon Teleperformance
06.2001 - 08.2005
Bachelor of Arts - Language Arts
Universidad Fermin Toro
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