Paola Zajchowski
Mount Prospect,IL
Summary
Highly organized and creative professional with a proven ability to manage multiple priorities efficiently while maintaining a positive and proactive attitude. Demonstrates strong initiative and a willingness to take on additional responsibilities to support team objectives and drive overall success.
Overview
10
10
years of professional experience
Work History
Small Business Owner
Daisy's Design Products Inc.
01.2022 - 12.2025
- 50 hours of work per week.
- Led the creative vision and product design, crating unique handmade pieces inspired by modern, minimalist aesthetics.
- Managed the full production process, ensuring every product reflected quality and attention to detail.
- Built a loyal customer base through authentic interactions at local markets and community events.
- Designed and maintained the company’s online presence, curating an engaging website that showcased new collections and brand storytelling.
Childcare Provider (Nanny)
Families With Children
06.2020 - 10.2023
- 40 hours of work per week.
- Provided care to children from different age groups.
- Provided continuous supervision to children during outdoor and indoor activities and maintained a safe learning and playing environmental spaces.
- Managed the schedule of the children including planning of engaging activities.
- Established positive relationship with families, engaging open communication regarding kids development.
Au Pair
Cultural Care
04.2018 - 04.2020
- 45 hours of work per week.
- Affectionally cared for three children, with different age group.
- Responsibilities included but not limit all about the children care and well being.
- Supervised daily activities and ensured safety of the children in care.
- Engaging children with creative and educational activities.
- Implemented effective communication with parents to provide updates on the children's progress and well being.
Call Center Representative
Atento
05.2017 - 03.2018
- 40 hours of work per week.
- Delivered exceptional customer service, solved +100 cases per week resulting in a 98% customer satisfaction score.
- Achieved an average of time resolution of 5 minutes, 40% lower than company average.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
Administrative Assistant
Universidad Autonoma De Bucaramanga
10.2015 - 06.2017
- 40 hours of work per week.
- Oversaw and calculated the cost effectiveness profitability of most associate and master's degree programs for the university.
- Compared and analyzed the cost effectiveness profitability for three consecutive years.
- Managed the front desk and spearheaded payments made by students for their course enrollment.
- Greeted and provided exceptional customer service to an average of +15 students per shift.
Education
Bachelor of Science - Business Administration
Universidad Autonoma De Bucaramanga (UNAB)
Bucaramanga, Colombia04.2022
Skills
- Multitasking
- Customer Service
- Product Design & Development,
- E-commerce (Shopify)
- Planing and execution
- Languages: Spanish (native), English (Fluent)
- Microsoft Office (Word, Excel, PowerPoint, Outlook)
Timeline
Small Business Owner
Daisy's Design Products Inc.
01.2022 - 12.2025
Childcare Provider (Nanny)
Families With Children
06.2020 - 10.2023
Au Pair
Cultural Care
04.2018 - 04.2020
Call Center Representative
Atento
05.2017 - 03.2018
Administrative Assistant
Universidad Autonoma De Bucaramanga
10.2015 - 06.2017
Bachelor of Science - Business Administration
Universidad Autonoma De Bucaramanga (UNAB)