Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Claudia Surun

Kissimmee

Summary

Dynamic professional with a proven track record at Universal Studios, excelling in customer service and loss prevention. Recognized for optimizing parking space and enhancing operational efficiency. Skilled in Microsoft Excel, I leverage attention to detail and teamwork to deliver exceptional results while ensuring a safe and welcoming environment for all.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Parking Attendant

Universal Studios
Orlando
10.2024 - Current
  • Greeted customers upon arrival and provided parking instructions.
  • Monitored parking lot for safety and proper vehicle placement.
  • Assisted customers with locating their vehicles when needed.
  • Reported any maintenance or safety issues to management promptly.
  • Provided support during busy periods to ensure smooth operations.
  • Collaborated with team members to improve service efficiency and effectiveness.
  • Directed traffic flow within the lot as needed to maintain safety and orderliness.
  • Assisted customers with finding available spaces in the lot.
  • Monitored entrances, exits and lots to ensure compliance with parking policies.
  • Provided customer service and information, answered questions and gave directions.
  • Managed parking and traffic control to facilitate vehicle flow in assigned area.
  • Reported any suspicious activity observed in the lot immediately to management.

Store Protection Specialist

Ross Dress for Less
Orlando
09.2021 - 04.2024
  • Collaborated with management to develop effective loss prevention strategies.
  • Assisted in creating a safe shopping environment for customers and employees.
  • Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.
  • Monitored and supervised customer's activities in store to detect signs of attempted theft.
  • Identified areas where additional security measures could be implemented.
  • Reported any maintenance issues that may affect the security system.
  • Maintained detailed records of suspicious activities, thefts and other incidents.
  • Inspected merchandise prior to leaving the store premises to prevent external theft.

Commercial Driver

AutoZone
Orlando
12.2016 - 10.2019
  • Operated commercial vehicles for local and long-distance transportation.
  • Delivered goods efficiently while adhering to traffic regulations.
  • Communicated with dispatch to receive route updates and instructions.
  • Utilized GPS systems for navigation during trips.
  • Complied with all applicable traffic laws while operating commercial vehicles in order to maintain safe driving records.
  • Verified the accuracy of shipping documents to ensure that goods are delivered to correct addresses.
  • Followed delivery instructions from dispatchers or other personnel regarding routes, deliveries or pickups.
  • Provided excellent customer service by responding promptly to inquiries about shipments or services offered.
  • Established relationships with customers through use of interpersonal, active listening and inquiry response skills.

Education

Certificate - Office Computer Skills

LARE Training Center
Lawrence, MA
06-2007

High School Diploma -

Lawrence High School
Lawrence, MA
06-2002

Skills

  • Customer service
  • Loss prevention
  • Attention to detail
  • Parking space optimization
  • Professional appearance
  • Money handling
  • Teamwork
  • Assist customers
  • Microsoft Word
  • Microsoft Excel certified

Languages

Spanish
Native/ Bilingual
English
Professional

Certification

  • Microsoft Word Specialist Certificate (2006-2007)
  • Microsoft Excel Specialist Certifícate (2006-2007)

Timeline

Parking Attendant

Universal Studios
10.2024 - Current

Store Protection Specialist

Ross Dress for Less
09.2021 - 04.2024

Commercial Driver

AutoZone
12.2016 - 10.2019

Certificate - Office Computer Skills

LARE Training Center

High School Diploma -

Lawrence High School

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