Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Claudia Tamay

Urbandale,IA

Summary

Dynamic operations leader with a proven track record at Clean It, Inc., driving strategic planning and operational efficiency. Expert in team leadership and decision-making, I foster collaboration and enhance productivity, achieving organizational goals while mentoring staff for continuous improvement. Committed to delivering exceptional results and optimizing resources for sustainable growth.

Overview

11
11
years of professional experience

Work History

Director of Operations

Clean It, Inc
07.2023 - Current
  • Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
  • Monitored budget and utilized operational resources.
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
  • Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
  • Mentored and coached team members to foster productive and engaging work environment.
  • Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
  • Defined, implemented, and revised operational policies and guidelines.
  • Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
  • Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
  • Analyzed business operations and implemented strategies to improve operational cohesiveness.
  • Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
  • Enhanced employee engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities.
  • Achieved team goals through formalized training plans, coaching, and performance management.

Insurance Agent

Liberty National Life Insurance Company
01.2020 - 03.2023
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained high standards of customer service by building relationships with clients.
  • Cross-sold insurance products to existing clients to reach sales targets.
  • Prepared and reviewed insurance applications to verify compliance with regulations.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.

Nurse

Bella Vista Hospital
06.2014 - 02.2019
  • Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
  • Administered medications via oral, IV, and intramuscular injections and monitored responses.
  • Performed routine wound care and dressing changes on schedule.
  • Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.

Education

Nursing

Antillean A Universtiy
Mayaguez, PR
05-2014

Skills

  • Operational efficiency
  • Operations oversight
  • Strategic planning
  • Strategic planning and execution
  • Leadership training
  • Teamwork and collaboration
  • Team leadership
  • Decision-making

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Director of Operations

Clean It, Inc
07.2023 - Current

Insurance Agent

Liberty National Life Insurance Company
01.2020 - 03.2023

Nurse

Bella Vista Hospital
06.2014 - 02.2019

Nursing

Antillean A Universtiy

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