Claudia Taylor-Berry
293 Timber Creek LN SW Marietta,GA
Summary
Leveraged extensive customer service experience to drive initiatives centered on client satisfaction.,Championed interpersonal skills to foster productive relationships that enhance customer loyalty.,Strategized Approaches to align educational insights with company objectives, maximizing customer satisfaction and revenue growth.
Overview
13
13
years of professional experience
Work History
Hot Food Dipper/Café Barista/Cashier
Northside Hospital
Atlanta, GA
02.2022 - Current
- Dipper
- Prepared patient tray line serving areas for meal service, including hot and cold items based on the menu specifications, dipper guidelines, and proper temperatures.
- Assisted in preparing salads, desserts, cold entrees, snacks, and sandwiches, following approved recipes and quality control standards.
- Maintained proper labeling and expiration dates of all food products utilized.
- Coffee Shop
- Trained new baristas on equipment use and customer service protocols.
- Implemented efficient workflow strategies, reducing beverage preparation time.
- Collaborated with team members to create seasonal beverage offerings aligned with hospital events.
- Contributed to a positive work environment by maintaining open communication and fostering teamwork among staff members.
- Promoted a welcoming atmosphere by greeting each guest warmly upon arrival while anticipating their needs throughout their visit.
- Demonstrated excellent multitasking abilities by simultaneously managing drink preparation, order-taking, and cash register duties.
- Ensured smooth operation of the cafe during busy periods by prioritizing tasks efficiently under pressure without sacrificing quality or customer service standards.
- Maintained a clean and organized workspace, ensuring high standards of hygiene and safety for both staff and customers.
- Operated espresso machines proficiently to produce consistently high-quality coffee drinks according to company recipes and standards.
- Increased sales during peak hours by quickly processing transactions and minimizing wait times for customers.
- Developed a loyal customer base through friendly interactions, remembering preferences, and consistently delivering high-quality beverages.
- Resolved customer complaints promptly and professionally, ensuring repeat business and upholding the cafe''s reputation for excellent service.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Controlled line and crowd with quick, efficient service.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Restocked display cases with attractive arrangements to promote specialty food items like cake loafs and muffins.
- Used POS system to accurately enter orders and process payments.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Followed exact recipes for mixing and preparing beverage and food items.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Implemented improvements to checkout procedures, enhancing overall workflow efficiency.
- Oversaw daily cash reconciliation processes, ensuring accuracy and accountability in financial records.
- Worked flexible schedule and extra shifts to meet business needs.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Supported store promotions, marketing initiatives, and incentive programs to increase overall sales revenue.
- Prepared high-quality beverages, ensuring consistency and adherence to recipes.
Merchandise Assistant/Lead
JC Penney
Kennesaw, GA
04.2017 - 03.2022
- Supported merchandise execution and set-ups as merchandise assistant lead. Assisted fitting room processes and organized store zones effectively. Provided guidance to cashiers and associates with customer inquiries and cash handling.
- Reconciled all cash at the end of the night and supporting reports.
- Facilitated collaboration with team members and cross-functional teams to ensure precise execution of store coverage processes and work orders.
- Set examples for all associates by providing excellent communication skills, a strong leadership presence, a great attitude and strong work ethic.
- Unloaded merchandise shipments, sorted, categorized, and positioned merchandise to store floor.
- Supported merchandising strategies by organizing product displays and managing inventory levels.
- Coordinated promotional activities to enhance customer engagement and drive sales performance.
- Arranged consistent shelves, bins, and racks at primary locations by following established planograms.
MET/Cashier/Front End Lead
Home Depot
Atlanta, GA
04.2013 - 01.2017
- MET
- Maintained store products and set merchandise according to specific planograms,
- Maintained product bays from clutter and misplaced products by cleaning and removing improper merchandise.
- Cashier/Front End Lead
- Under general supervision conduct cashier and customer service functions to include; greeting customers, scanning product 100% for accurate payment, researching noncoded product through various computer and store resources for purchase.
- Market Home Depot credit cards to all face to face customers, accept payment in forms of cash, credit card and checks.
- Apply appropriate discounts via gift cards, store coupons, advertised sales, Veterans discounts, and categorized markdowns.
- Resolve customer complaints or dissatisfaction in a friendly manner by offering the best solutions and accommodations with the assistance of leadership and management support.
- Opened front end placing daily start up cash for cashiers and reconciled all cash at closing.
- Maintain a clean and uncluttered work environment.
Education
Medical Assistant Certificate of Completion -
Medix
Bachelors of Business Administration - Management
Kennesaw State University
Kennesaw, GAMS - Human Resource Generalist
Strayer University
Marietta, GASkills
- Facilitated information gathering through effective online research techniques
- Medical Assistant, Medix School of Medicine
Conducted web research to support project objectives and enhance team knowledge
Facilitated information gathering through effective online research techniques
Timeline
Hot Food Dipper/Café Barista/Cashier
Northside Hospital
02.2022 - Current
Merchandise Assistant/Lead
JC Penney
04.2017 - 03.2022
MET/Cashier/Front End Lead
Home Depot
04.2013 - 01.2017
Medical Assistant Certificate of Completion -
Medix
Bachelors of Business Administration - Management
Kennesaw State University
MS - Human Resource Generalist
Strayer University