CLAUDIA TORRES CASTILLO
Wyoming ,MI
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
8
8
years of professional experience
Work History
Bilingual Customer Solutions
Fifth Third Bank
Grand Rapids, MI
08.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
Property Manager
Private Individual
Wyoming, MI
02.2019 - Current
- Negotiated leases, rental agreements, and other contractual documents related to property management activities.
- Managed all maintenance requests from tenants in a timely manner.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
- Advised owners on potential improvements or investments that could increase the value of their properties.
- Met with prospective tenants to show property and assess applications or sign leases.
- Completed lease applications and verifications, notifying prospects of results.
Lash Artist
GR Lash Studio
Grand Rapids, MICHIGAN
10.2018 - Current
- Scheduled client appointments
- Skilled in assessing client needs and recommending appropriate treatments based on individualized needs
- Able to stay current on new trends and techniques related to eyelash extension services
- Built strong relationships with clients by providing personalized services tailored to their needs
- Managed inventory of supplies such as adhesives, tweezers, scissors, brushes
- Developed effective strategies for increasing customer satisfaction and engagement, resulting in an increase in sales revenue
- Set and implemented strategic goals and initiatives to align company with mission, values, and vision
- Negotiated contracts and agreements with business partners, vendors, and customers
- Oversaw staff by hiring and terminating, creating schedules, and tracking payroll
- Maintained up-to-date records of business transactions using accounting software such as QuickBooks
- Coordinated and directed financial or budget activities to fund operations, maximize investments, or increase efficiency
Customer Service Representative
Amway
Ada, MICHIGAN
09.2022 - 03.2023
- Developed and maintained positive relationships with customers by providing timely, accurate information and solutions to their inquiries or problems
- Followed up with customers regarding product functionality and overall satisfaction
- Assisted with training and mentoring new team members
- Remained open to feedback from supervisor and peers to build and improve skills set
- Met daily customer service quotas with a focus on quality
- Maintained logs and documentation to detail key information regarding incoming and outgoing calls
- Processed customer adjustments to maintain financial accounts
- Resolved customer complaints promptly and efficiently
- Provided exceptional customer service to clients in fast-paced call center environment
Office Assistant
Bethany Christian
Grand Rapids, MICHIGAN
04.2020 - 08.2021
- Managed office supply orders and inventory to support availability
- Compiled monthly reports detailing project activity status and submitted them to management
- Maintained accurate records of office supplies and placed orders as needed
- Answered multi-line telephone system to direct calls and take messages
- Scheduled appointments, maintaining calendars for personnel
- Created spreadsheets using advanced formulas in Excel to track progress on projects
Store Supervisor
Metro pcs
Grand Rapids, MICHIGAN
05.2017 - 09.2018
- Kept records of purchases, sales, and requisitions
- Executed store opening and closing procedures to facilitate daily operations
- Demonstrated product knowledge, selling and operational skills to maximize sales
- Monitored sales activities to ensure that customers received satisfactory service and quality goods
- Developed comprehensive training manuals for new hires on proper procedures and policies
- Utilized daily sales reports to direct and prioritize tasks
- Resolved customer sales and service complaints to foster positive experience and retains customers
- Assigned employees to specific duties
- Ensured all customer data was kept secure in accordance with company protocols
- Utilized consultative selling techniques to promote products and services
- Sold additional services by recognizing opportunities to up-sell accounts
- Educated customers on current promotions, discounts, and new product offerings
Education
BUSINESS IN BUSINESS ADMINISTRATION -
GRCC
Grand RapidsHIGH SCHOOL DIPLOMA -
Rogers High School
Grand Rapids05.2011
Skills
- Effective Listening Ability
- Performance Enhancements
- Effective Communication Strategies
- Performance Evaluation
- Effective Issue Resolution
- Maintaining Clean Work Areas
- Cash Register Operations
- Social Media Platforms
- Inventory Management Procedures
- Office Support
- Customer Phone Support
- Deposit Account Oversight
- Customer Preferences
- Electronic Calendar Management
- Customer Interaction
- Administrative Duties
- Accurate Documentation
- Build Customer Relationships
- Appointment Scheduling
- Office Administration
- Financial Record Management
- Spreadsheet Management
- Payroll Processing
- Efficient Data Management
- Billing and coding
- Employee Development
- Sales closing
- In-store support
- Spreadsheets
Volunteer Experience
OFFICE ASSISTANT, Bethany Christian, Grand Rapids, MICHIGAN, 04/01/20, 08/01/21, Managed office supply orders and inventory to support availability., Compiled monthly reports detailing project activity status and submitted them to management., Maintained accurate records of office supplies and placed orders as needed., Answered multi-line telephone system to direct calls and take messages., Scheduled appointments, maintaining calendars for personnel., Created spreadsheets using advanced formulas in Excel to track progress on projects.
Languages
SPANISH
Native/ Bilingual
English
Native/ Bilingual
References
References available upon request.
Timeline
Bilingual Customer Solutions
Fifth Third Bank
08.2024 - Current
Customer Service Representative
Amway
09.2022 - 03.2023
Office Assistant
Bethany Christian
04.2020 - 08.2021
Property Manager
Private Individual
02.2019 - Current
Lash Artist
GR Lash Studio
10.2018 - Current
Store Supervisor
Metro pcs
05.2017 - 09.2018
BUSINESS IN BUSINESS ADMINISTRATION -
GRCC
HIGH SCHOOL DIPLOMA -
Rogers High School