JAKERRIA SERMONS
Jacksonville
Summary
Highly motivated and experienced professional seeking a challenging role as a Customer Service Representative or Patient Registration Representative. Eager to leverage existing skills and knowledge to contribute to the growth and success of the company. Committed to providing exceptional customer service, resolving issues efficiently, and ensuring a positive experience for all individuals. Excited about the opportunity to further develop expertise and make a meaningful impact within the organization.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
SNI Companies
09.2024 - Current
- Coordinated appointments based on established protocols.
- Ensure top-tier customer support for patients, their families, and representatives.
- Managed various healthcare platforms simultaneously.
- Coordinates interactions among patients, healthcare team members and physicians.
Patient Access Rep
St. Vincents Cardiology
11.2023 - 09.2024
- Communicate with patients and staff to accurately schedule patients appointments
- Gather necessary demographic, insurance and clinical information from patient and enter into appropiate database
- Coordinate and Communicate schedules
Customer Service Rep Tier 3
Department of Children And Families
01.2022 - 11.2023
- Answered phone calls, chats and processing faxes
- Handled escalated calls before being transferred to supervisor
- Maneuvered through multiple systems
- Updated customers on case status and information
- Verified Customer sensitive information and data
- Processed faxes and entered customer information into database
Healthcare Customer Service Rep.
Concentrix
02.2019 - 01.2022
- Company Overview: Work from Home
- Key insurance claims for Humana
- Assist existing customers through via phone (outbound and Inbound), chat, fax, and email
- Key orders for medication based on Doctors approval
- Educate the customers on cost savings benefits
- Work from Home
Receptionist
Sermons Auto Group, LLC.
05.2018 - 12.2018
- Answer and route incoming calls
- Direct calls to owner whenever needed
- Assist dealership visitors
- Provide callers with requested information such as company address and directions
- Perform other administrative tasks as needed
Education
High School Diploma -
Oakleaf Highschool
Orange Park, FL01.2019
Skills
- Effective Customer Engagement Skills
- Proficient Typist (48 WPM)
- Customer Payment Collection
- Efficient Order Management
- Efficient Data Input
- Information Validation
- Effective Listening Ability
Timeline
Customer Service Representative
SNI Companies
09.2024 - Current
Patient Access Rep
St. Vincents Cardiology
11.2023 - 09.2024
Customer Service Rep Tier 3
Department of Children And Families
01.2022 - 11.2023
Healthcare Customer Service Rep.
Concentrix
02.2019 - 01.2022
Receptionist
Sermons Auto Group, LLC.
05.2018 - 12.2018
High School Diploma -
Oakleaf Highschool
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