ALEXIA THOMAS
Jacksonville,FL
Summary
Achieved high levels of customer satisfaction through dedicated service and problem resolution.,Contributed to organizational success by applying existing skills in customer service and patient registration.,Resolved customer issues promptly, leading to improved overall experiences for clients.,Pursued opportunities for professional growth while making impactful contributions to the organization.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Maximus
05.2024 - Current
- Assisting customers in accessing services aligning with program objectives
- Collaborate with customers to attain program goals and sustain eligibility services
- Verified customer sensitive information and data
- Ensure top-tier customer support for customers, their families and representatives
- Professionally handled a high call volume of calls
Warehouse Associate
Fanatics Inc.
11.2023 - 05.2024
- Participated in Inventory Control
- Verified, Pack, and Pick Customer Orders
- Generated shipping labels from warehouse systems or carrier data
- Train, mentor and coach new warehouse personnel
Customer Service Representative
Solera Inc.
01.2022 - 11.2023
- Answered phone calls, chats and processing claims
- Handled escalated calls before being transferred to supervisor
- Maneuvered through multiple systems
- Updated customers on claim status and information
Healthcare Customer Service Rep
Concentrix
02.2019 - 01.2022
- Company Overview Work from Home
- Key insurance claims for Humana
- Assist existing customers through via phone (outbound and inbound), chat, fax and email
- Key orders for medication based on Doctors approval
Education
High School Diploma - undefined
Westside Highschool
Jacksonville, FL05.2020
Skills
Effective Customer Engagement Skills
Proficient Typist (48 WPM)
Customer Payment Collection
Efficient Data Input
Information Validation
Effective Listening Ability
Timeline
Customer Service Representative
Maximus
05.2024 - Current
Warehouse Associate
Fanatics Inc.
11.2023 - 05.2024
Customer Service Representative
Solera Inc.
01.2022 - 11.2023
Healthcare Customer Service Rep
Concentrix
02.2019 - 01.2022
High School Diploma - undefined
Westside Highschool