Claudia Valdez-Diaz
Round Rock,TX
Summary
Bilingual, Hardworking and reliable person with strong ability in completing my responsibilities and doing what I love and know best. Offering bilingual assistance, 4+ years of experience in the medical/CNA field , dedication and much more to my job. Highly organized, proactive and punctual with team-oriented mentality.
Overview
8
8
years of professional experience
Work History
Patient Care Technician
Heart Hospital of Austin
Austin, TX
02.2023 - Current
- Provided direct patient care and assistance to healthcare team members.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Administered prescribed medications under the supervision of a Registered Nurse.
- Maintained accurate records of patient care, condition, progress, and concerns.
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
- Provided emotional support for patients and families during difficult times.
Traveling CNA
Nursedash
Austin, TX
08.2020 - Current
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Observed and reported unusual symptoms and changes to charge nurse.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Used mobility devices to transport patients.
Problem Resolution Specialist
Alight Solutions
Round Rock, TX
08.2021 - 07.2023
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Used proven techniques to de-escalate angry customers during telephone interactions.
Certified Nurse Assistant
Eastern Nebraska Veteran Affairs
Omaha, NE
05.2020 - 08.2021
- Answered signal lights, bells or intercom systems to determine resident needs.
- Observed and reported unusual symptoms and changes to charge nurse.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Used mobility devices to transport patients.
Stock Team Lead
Ross Dress for Less
, NE
08.2019 - 08.2020
- Analyzed and validated market prices against different resources.
- Devised effective strategies to address market changes and take advantage of dynamic conditions.
- Tracked news on major corporations and investigated potential actions and impacts on market.
- Maintained open communication and productive collaboration between internal department representatives.
- Corrected trade errors and kept accurate documentation for records and audits.
Server Shift Leader
Taqueria el Chavo
Omaha, NE
08.2016 - 08.2017
- Trained and acclimated new servers to restaurant's culture and operations.
- Created positive guest experience by listening to guest needs and recommending options to meet requests.
- Managed tables throughout dining room to execute service at highest level.
- Maintained thorough knowledge of menu to describe dining options.
- Directed and assisted in general dining room cleaning and sanitation.
- Cleared dishes from tables during and after meal service to maintain clean dining area.
Education
High School Diploma -
Bryan High School
Omaha, NE05.2017
Skills
- Patient Care
- Patient Admission
- Personal Hygiene Assistance
- Crisis Intervention
- Bilingual
- BLS certified
- CNA licensed
- Alzheimers and Dementia experienced
- Computer Skills
- Psychosocial Analysis
License and certifications
- BLS Certified
- Licensed CNA
Timeline
Patient Care Technician
Heart Hospital of Austin
02.2023 - Current
Problem Resolution Specialist
Alight Solutions
08.2021 - 07.2023
Traveling CNA
Nursedash
08.2020 - Current
Certified Nurse Assistant
Eastern Nebraska Veteran Affairs
05.2020 - 08.2021
Stock Team Lead
Ross Dress for Less
08.2019 - 08.2020
Server Shift Leader
Taqueria el Chavo
08.2016 - 08.2017
High School Diploma -
Bryan High School
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