Claudia Valencia

• Provide exceptional customer service by taking orders, mixing and serving drinks in a timely manner
• Maintain cleanliness of bar area and equipment to ensure a safe and hygienic environment
• Handle cash transactions and process payments accurately
• Enhance customer experience by maintaining a friendly atmosphere.
• Maintained responsible serving standards through alcohol consumption monitoring.
• Work efficiently under pressure to meet customer demands and expectations

On-call position

• Handle damaged or defective items, including hazardous materials by disposing of them or returning them to shipper
• Serve as front line of service for drivers and customers to ensure delivery is successful
• Coordinate with drivers and customers to meet premium requests
• Prioritized workflow to maximize the resolution and delivery of packages within the same day

• Guided a team of baristas, maintaining stringent quality standards and resolving customer issues proficiently
• Addressed and resolved customer concerns to maintain brand loyalty
• Managed financial operations, including cash handling, end-of-day register reconciliation, and inventory control
• Collaborated with team members to ensure efficient workflow and high-quality service during peak hours

• Collaborated with team members to ensure efficient and timely service during high-demand periods
• Delivered exemplary customer service, recognizing and catering to regular customers' preferences
• Skillfully prepared and served a diverse range of beverages, consistently upholding high quality standards