Mayra Aguirre
Salt Lake City,UT
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Representative
EnerBank/ Regions Bank
Salt Lake City, UT
08.2023 - Current
- Delivered exceptional customer support through effective communication and problem-solving skills.
- Resolved inquiries and issues efficiently, ensuring customer satisfaction and loyalty.
- Trained new team members on company policies and best practices for customer service.
- Assisted customers with inquiries and product selections to enhance satisfaction and loyalty.
- Resolved customer complaints by implementing effective solutions, improving overall service quality.
- Provided bilingual support to customers, enhancing communication and satisfaction.
Amazon Fulfillment Associate
Amazon Warehouse
West Valley City, UT
11.2021 - 08.2023
- Picking and packing items.
- Trained new associates on safety protocols and operational procedures.
- Collaborated with team members to achieve daily productivity targets consistently.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
- Contributed to a positive workplace culture by maintaining a professional demeanor and supporting colleagues in their work duties.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
Escrow Assistant
Advanced Title Insurance Agency
Cottonwood Heights, UT
08.2019 - 11.2021
- Facilitated communication between clients, lenders, and title companies to ensure seamless transactions.
- Managed escrow accounts and coordinated disbursement of funds in accordance with contractual agreements.
- Implemented best practices for record-keeping, ensuring accuracy and accessibility of transaction files.
- Led initiatives to enhance customer service protocols, resulting in improved client satisfaction ratings.
- Supported team members in managing their workload, contributing to a more productive work environment.
- Collaborated with real estate agents to address potential challenges, effectively resolving concerns before they escalated.
Quality Control Supervisor
Snaplock Industries
Salt Lake City, UT
02.2015 - 06.2019
- Oversaw quality control processes, ensuring compliance with industry standards and regulations.
- Trained and mentored team members on quality assurance best practices and procedures.
- Served as liaison between the Quality Control department and other business units during customer audits or third-party inspections.
- Managed inventory levels effectively, ensuring adequate availability of necessary materials for uninterrupted production flow.
- Contributed to the continuous improvement initiatives within the organization by actively participating.
- Implemented corrective actions to address non-conformities, enhancing product quality and reliability.
Customer Service Representative
Check Smart
Salt Lake City, UT
02.2013 - 02.2015
- Managed customer inquiries through phone and email, ensuring timely responses and resolution of issues.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
High School Diploma -
Granite Peaks High School
Salt Lake City, UTSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Complaint handling
- Call center experience
- Fluent bilingualism
- Multitasking and organization
- Flexibility and adaptability
- Verbal and written communication
Certification
- Forklift Certified
- 2017 to 2020
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
EnerBank/ Regions Bank
08.2023 - Current
Amazon Fulfillment Associate
Amazon Warehouse
11.2021 - 08.2023
Escrow Assistant
Advanced Title Insurance Agency
08.2019 - 11.2021
Quality Control Supervisor
Snaplock Industries
02.2015 - 06.2019
Customer Service Representative
Check Smart
02.2013 - 02.2015
High School Diploma -
Granite Peaks High School