Claudia Velis
Brooklyn,NY
Overview
3
3
years of professional experience
1
1
Certification
Work History
Guest Experience Representative
Madison Square Garden, MSG
06.2021 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Escort VIP/Celebrities during events, ensuring their safety throughout the venue.
- Adapt to changes in event schedule and ensure all tasks are completed
Managerial Assistant
El Gordo
06.2020 - 08.2020
- Completed and scheduled payroll and issued payments via checks to vendors.
- Tracked and managed payroll process for 10 employees
- Executed new ideas for social media promotion, indoor and outdoor floor planning, and new system for delivery services.
- Managed clerical work including making/answering phone calls, sending/receiving emails, and facilitating local deliveries.
- Communicated through email and phone to coordinate grand opening with external partners and corporations
- Consulted and updated on social media and website appearance
- Generated and posted brand aligned content
Education
Master of Science - Art And Entertainment
Pace University
New York, NY05.2023
Bachelor of Science - Hospitality And Tourism
St. Josephs University
Brooklyn, NY05.2021
Skills
- Data Entry
- Information Protection
- Customer Service
- Event Planning
- Guest Relations
- Issue Resolution
- Documentation and Reporting
- Detail Oriented
- Computer Skills
- Flexible Schedule
Certification
NYU Clive Davis Institute of Recording Music
Music Industry Essential- June 2021
License
Food Handlers- September 2019
Languages
Spanish
Native or Bilingual
Korean
Elementary
Timeline
Guest Experience Representative
Madison Square Garden, MSG
06.2021 - Current
Managerial Assistant
El Gordo
06.2020 - 08.2020
Master of Science - Art And Entertainment
Pace University
Bachelor of Science - Hospitality And Tourism
St. Josephs University
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