CLAUDIA VILLATORO
Los Angeles,CA
Summary
Dynamic Shift Manager at McOpCo with a strong focus on customer satisfaction and employee training. Enhanced operational efficiency through strategic decision-making and effective cash handling. Successfully resolved customer complaints, fostering a positive work environment and achieving high retention rates. Proven ability to mentor staff and optimize team performance.
Overview
18
18
years of professional experience
Work History
Shift Manager
McOpCo
Torrance,CA
05.2008 - Current
- Supervised team operations to ensure adherence to safety and quality standards.
- Managed shift schedules, optimizing workforce allocation for peak service times.
- Trained staff on operational procedures and customer service best practices.
- Monitored inventory levels, facilitating timely stock replenishment and waste reduction.
- Implemented process improvements that enhanced efficiency in daily operations.
- Resolved customer complaints effectively, ensuring satisfaction and retention.
- Conducted performance evaluations, providing constructive feedback to team members.
- Coordinated with management to align shift objectives with company goals.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
Education
High School Diploma -
Los Angeles High School
Los Angeles, CASkills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Accurate money handling
- Opening and closing procedures
- Handling customer complaints
Timeline
Shift Manager
McOpCo
05.2008 - Current
High School Diploma -
Los Angeles High School