Claudia C. Barahona
Santa Clarita,CA
Summary
Dynamic professional with a proven track record in enhancing customer satisfaction and driving sales growth at PRESTAFACIL. Excelled in customer engagement and CRM systems, boosting team success through effective leadership and mentorship. Skilled in organization and problem-solving, adept at fostering new customer relationships and achieving service targets.
Overview
14
14
years of professional experience
Work History
Seller
MAGIC NUT & CANDY Co.
01.2024 - Current
- Operated cash register to process payments and provided receipts to establish proof of transaction.
- Packed, labeled, and shipped products to customers, providing accurate delivery timelines.
- Collaborated with team members to maintain a clean, organized, and visually appealing store environment.
- Checked incoming orders and organized new stock.
Insurance Customer Service Representative
SARA TRIGUEROS INSURANCE
10.2020 - 01.2024
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Responded to customer requests for products, services, and company information.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Completed customer applications and updated records to reflect current information.
- Set up customer payment plans to cover annual policies and renewals.
- Checked documentation for accuracy and validity on updated systems.
Manager of Business Development and Sales
PRESTAFACIL
10.2010 - 07.2020
- Enhanced customer satisfaction with efficient account management, timely follow-ups, and prompt resolution of issues.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Led team meetings focused on sharing best practices which contributed significantly to overall team success.
- Collaborated with sales, marketing and other internal teams to meet shared goals.
- Mentored junior sales staff for improved performance, providing guidance on best practices and customized training programs.
Education
No Degree - Communications
UNIVERISAD JOSE MATIAS DELGADO
SAN SALVADOR01-1999
High School Diploma -
COLEGIO SAGRADO CORAZON
SAN SALVADOR.10-1993
Skills
- Customer engagement
- Organization
- Customer service
- Problem-solving aptitude
- Documentation processing
- Data entry
- Microsoft office
- CRM systems
- Office equipment operation
- Fast typing speed
Timeline
Seller
MAGIC NUT & CANDY Co.
01.2024 - Current
Insurance Customer Service Representative
SARA TRIGUEROS INSURANCE
10.2020 - 01.2024
Manager of Business Development and Sales
PRESTAFACIL
10.2010 - 07.2020
No Degree - Communications
UNIVERISAD JOSE MATIAS DELGADO
High School Diploma -
COLEGIO SAGRADO CORAZON
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