Claudia D Hernandez
El Paso
Summary
Customer-oriented sales professional with several years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development, and revealing customer needs to deliver solutions.
Overview
6
6
years of professional experience
Work History
Retail Sales Associate
AT&T
Joliet
01.2025 - Current
- Assisted customers with finding the right product for their needs.
- Demonstrated product features to customers.
- Processed returned merchandise according to company policies.
- Handled customer complaints in a professional manner.
- Inspected purchased items for defects before handing them over to customers.
- Provided product information and answered customer questions.
- Promoted special offers and discounts to encourage additional purchases.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
Supervisor
Charter Spectrum
El Paso
10.2023 - 10.2024
- Trained employees on company policies and procedures.
- Coordinated with other supervisors to ensure a smooth workflow and project alignment.
- Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
- Analyzed key performance indicators to identify effective strategies.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Developed strategies to improve team performance and productivity.
- Audited agents' calls to verify compliant policies and procedures.
- Managed a team of 15+ employees, ensuring that high productivity and quality standards were met.
- Ensured outstanding client assistance and promptly settled any disputes during phone interactions.
Sales Agent
Charter Spectrum
El Paso
10.2021 - 09.2023
- Developed sales techniques to successfully sell and upsell services to new and existing clients.
- Maintained composure and applied strong problem-solving skills to resolve customer complaints promptly and effectively.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Listened to customer needs to identify and recommend best products and services.
Service Advisor
Charlie Clark Nissan
El Paso
08.2019 - 09.2020
- Followed up with existing customers regarding past services performed on their vehicles.
- Took special orders in person and over telephone, generating additional revenue every month.
- Prepared invoices for services rendered and collected payments from customers.
- Adhered to all safety regulations while performing vehicle inspection procedures.
- Collected deposits or payments and arranged for billing.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Ensured that all customer inquiries were handled promptly and accurately.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Strengthened customer retention by offering discount options.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Upsold additional products or services when appropriate.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Explained the features and benefits of products or services offered by the dealership to customers.
Education
High School Diploma -
Santa Teresa High school
Santa Teresa, NM05.2014
Some College -
New Mexico State University
Las Cruces, NMSkills
- Microsoft Word
- Microsoft Excel
- Verbal communication
- Written communication
- Leadership
- Teamwork
- Organization
- Multitasking
- Attention to detail
- Customer service
- Problem-solving
- English-Spanish Translation
- Communication skills
- Interaction skills
- Relationship-building skills
Languages
- English
- Spanish
Activities Volunteer
- Chaparral Senior Citizens Center, 01/01/08, 12/31/13, Serving food to all Senior Citizens., Washing and drying all dishes., Clean after guests finished meal., Delivered food to Senior Citizens who were unable to physically show up to Senior center.
- LUVYANM (Foster Care Youth Advocate Group), 01/01/09, 12/31/16, Advocate for youth in foster care., Organized conference for youth in foster care., Plan activities for yearly conference., Manage budget for conference., Prepare and interview possible speakers for youth conference., Acquire donations from money, to toiletries for youth aging out of foster care., Attend other conferences to provide feedback from a former foster child to advocate for future generation.
Timeline
Retail Sales Associate
AT&T
01.2025 - Current
Supervisor
Charter Spectrum
10.2023 - 10.2024
Sales Agent
Charter Spectrum
10.2021 - 09.2023
Service Advisor
Charlie Clark Nissan
08.2019 - 09.2020
High School Diploma -
Santa Teresa High school
Some College -
New Mexico State University