Claudia Fernanda Rak
West Dundee,IL
Summary
- Organized, punctual, and dedicated individual.
Experienced in teamwork, excellent customer service, and providing fast and efficient service at drive-thru locations. - Beach cleanups, and school presentations.
- Expert in project organization, including waste collection, research, and field trips.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Team Lead
Dunkin' Donuts
West Dundee, IL
12.2023 - Current
- Led customer service team to enhance order accuracy and speed.
- Trained new staff.
- Resolved escalated customer complaints efficiently, ensuring satisfaction.
- Monitored daily operations to maintain compliance with company standards and policies.
Customer Service Cashier
Taco Bell
Algonquin, IL
03.2023 - 07.2023
- Drive thru, cashing and dine in.
Customer Service Cashier
Mc Donal's
Algonquin, IL
03.2023 - 06.2023
- Managed cash register operations, maintaining accurate cash handling practices.
- Assisted customers with inquiries, ensuring positive service experiences.
Virtual Customer Service Agent
Fortel
Peru
11.2020 - 02.2022
- Customer service advisor for Claro prepaid campaign.
- Providing support in all processes: internet issues, complaints, refunds.
- Resolved customer inquiries through effective communication and problem-solving techniques.
Patient Care Advisor
Minsa
Peru
03.2021 - 08.2021
- Register patients with COVID symptoms, transfer them to medical staff, and provide them with recommendations.
- Assisted healthcare providers in documenting patient information accurately and efficiently.
Project Assistant
Scouts Del Perú
Peru
10.2020 - 10.2020
- Evaluation of reports and statistics on the different factors that influence environmental pollution in Peru.
- Supported stakeholder communication by preparing reports and presentations for project updates.
Education
Bachelor of Science - Marine Biology
Scientific University of The South
Peru, Lima12.2022
High School Diploma -
Alborada
Lince, Peru12.2018
Skills
- Customer satisfaction
- Friendly, positive attitude
- Problem-solving
- Calm under pressure
- Computer skills
- Multitasking Abilities
- Excellent communication
- Dependable and responsible
- Flexible and adaptable
Accomplishments
- I was a member of the Peruvian national water polo team.
- Supervised team of 5 staff members.
- Food handler certificated.
Certification
- Conference for World Oceans Day.
- Earth Hour - Puerto Viejo Beach Cleanup.
- World Cleanup Day in La Victoria - El Ñuro Beach Cleanup.
- Volunteering with the Peruvian Sports Federation.
- Virtual Closing Workshop for the PNIDA-SEREX-000056-RED SOS Tortuga: Addressing Guidelines for Handling and Releasing Sea Turtles. - Virtual Seminar "Access to Genetic Resources and Derivatives of Hydrobiological Species"
- Talk on Sustainable Entrepreneurship, We Conserve for Nature.
Leanguages
English
Limited Working
Spanish
Native or Bilingual
Timeline
Customer Service Team Lead
Dunkin' Donuts
12.2023 - Current
Customer Service Cashier
Taco Bell
03.2023 - 07.2023
Customer Service Cashier
Mc Donal's
03.2023 - 06.2023
Patient Care Advisor
Minsa
03.2021 - 08.2021
Virtual Customer Service Agent
Fortel
11.2020 - 02.2022
Project Assistant
Scouts Del Perú
10.2020 - 10.2020
Bachelor of Science - Marine Biology
Scientific University of The South
High School Diploma -
Alborada