CLAUDIA K VILLEGAS
El Paso,TX
Summary
Skilled Information Technology Specialist and Network Communication System Specialist Supervisor with extensive experience in managing and maintaining IT infrastructure, network systems, and communication technologies. Demonstrated expertise in technical support, system maintenance, network administration, and cybersecurity, with 8 years of dedicated service in the United States Army. Seeking a civilian IT or cybersecurity role to leverage a proven track record in leading teams, overseeing complex projects, and ensuring high availability and performance of network systems. Strong communicator with the ability to collaborate effectively with cross-functional teams and stakeholders. Adept at planning and coordinating logistics for multiple signal systems, including UHF, VHF, SATCOM, HF, and FM radios. Committed to delivering innovative IT solutions that align with organizational goals and enhance operational efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Signal Support System Specialist (25U) Supervisor
U.S. Army
12.2023 - Current
- Leadership and Mentorship: Led and mentored a team of six signal support specialists, providing guidance and support to ensure high performance and professional development.
- Project Management: Planned and supervised the installation, operation, and maintenance of signal support systems for large-scale projects and deployments.
- Comprehensive Signal Systems Logistics Planning: Planned and managed the logistics for multiple signal systems, including AN/PRC 158, tactical satellite communications radio (TACSAT/SATCOM), high-frequency (HF) radios, and frequency modulation (FM) radios.
- Familiarized with UHF and VHF capabilities to ensure effective communication and operational readiness.
- Communications Security: Developed and implemented communications security (COMSEC) policies and guidelines, safeguarding sensitive information and ensuring compliance with security protocols.
- Conducted regular security audits and vulnerability assessments to identify and mitigate potential risks.
Network Communication System Specialist
United States Army
01.2022 - 12.2022
- Network team leadership: Supervised and led a team of four network communication specialists, ensuring high performance and professional development.
- Provided guidance and oversight for the installation, configuration, and maintenance of network systems such as The Joint Network Node (JNN), and High-Capacity Line-of-Sight Radio (HCLOS).
- Network Infrastructure Management: Oversaw the management and maintenance of network infrastructure, including routers, switches, firewalls, and wireless systems.
- Technical support and troubleshooting: Directed the troubleshooting and resolution of network issues, reducing downtime and maintaining uninterrupted network services.
- Voice and Data VLAN configuration: Configured and managed Voice and Data VLANs to optimize network performance and ensure efficient communication.
- Inter-Unit Communication and team assistance: Assisted other teams with network-related issues and projects, providing technical expertise and support to enhance overall operational efficiency.
Information Technology Specialist
United States Army
04.2019 - 12.2022
- Oversaw information management: Created and managed over 400 user accounts, ensuring a 99% accuracy and compliance rate.
- System lifecycle management: Assisted in the lifecycle inventory and system imaging of 300 systems, ensuring smooth transitions and optimal system performance.
- Microsoft 365 Transition: Oversaw and managed the transition to Microsoft 365, ensuring a seamless migration and minimal disruption to daily operations.
- Assisted in submitting and managing license tickets for Microsoft 365, facilitating smooth access and utilization across the organization.
- Ticket management and issue resolution: Created and managed AESMP tickets, ensuring efficient tracking and resolution of technical issues.
- Developed and maintained worksheets to monitor ticket status, improving transparency and accountability.
- Managed helpdesk operations, prioritizing tasks according to urgency and impact on overall business functions.
- Established IT policies and procedures, fostering a culture of security awareness within the organization.
- Hardware maintenance and vendor coordination: Maintained printers and computers, ensuring optimal functionality and minimal downtime.
- Coordinated with third-party vendors for system troubleshooting and warranty claims, facilitating prompt resolutions and maintaining equipment reliability.
Education
High School Diploma -
Ysleta High School
El Paso, TX06.2016
Skills
- Technical Proficiencies: Hardware/Software Troubleshooting, AESMP Ticket creation, JNN Systems, Microsoft 365 Apps Troubleshooting, familiarized with UHF/VHF equipment/ systems Managed user accounts compliance, COMSEC Custodian, knowledge of network infrastructure
- Leadership and Team Management: Lead and mentor teams, ensuring high performance and professional growth
- Project Management: Overseeing lifecycle inventories, coordinated logistics for field exercises involving lower and upper information technology (IT)
- User Training and Support: Conducting training sessions and creating documentation to help users effectively utilize new systems and technologies Providing ongoing support and assistance to ensure users' technical needs are met
- User Account Management: User Account Management, Group Policy Management, Permissions Management, Compliance Management
- Technical Support: Trouble Ticket Management, Diagnostics, User Training
- Communication: Effective verbal and written communicator
- Security Clearance: Secret
Certification
CompTIA Security+ (December 2024)
LANGUAGES
Bilingual, fluent in Spanish.
Timeline
Signal Support System Specialist (25U) Supervisor
U.S. Army
12.2023 - Current
Network Communication System Specialist
United States Army
01.2022 - 12.2022
Information Technology Specialist
United States Army
04.2019 - 12.2022
CompTIA Security+ (December 2024)
High School Diploma -
Ysleta High School
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