Claudia Lizet Lopez
Victorville,CA
Summary
Proven Customer Service Representative with a track record of enhancing customer loyalty at JC Penney Stores, adept in problem-solving and active listening. Excelled in high-stress situations and dispute resolution, significantly improving customer satisfaction. Skilled in data entry and POS systems, showcasing a blend of technical and interpersonal abilities.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
JC Penney Stores
06.2024 - 09.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Volunteer Clerical Assistant
Bursch Elementary School
02.2023 - 06.2024
- Facilitated smooth office operations by managing inventory levels of supplies and equipment, placing orders as needed.
- Utilized strong attention to detail when proofreading documents, catching errors before finalization and distribution.
- Ensured timely completion of assigned tasks by coordinating schedules and deadlines with team members.
Education
No Degree - Working On My High School Diploma Currently
Opportunities For Learning
Baldwin Park, CASkills
- Customer Service
- Active Listening
- Data Entry
- Problem-solving abilities
- Payment Processing
- Store maintenance
- Product Sales
- Retail store support
- POS systems expert
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
JC Penney Stores
06.2024 - 09.2024
Volunteer Clerical Assistant
Bursch Elementary School
02.2023 - 06.2024
No Degree - Working On My High School Diploma Currently
Opportunities For Learning
Similar Profiles
Aubrey AndersonAubrey Anderson
Cashier / Recovery at JC Penney StoresCashier / Recovery at JC Penney Stores
Gwendolyn LamGwendolyn Lam
Merchandiser at JC Penney StoresMerchandiser at JC Penney Stores
Ingram Fernandez LopezIngram Fernandez Lopez
Merchandiser at JC Penney StoresMerchandiser at JC Penney Stores