Summary
Overview
Work History
Education
Skills
i like to know places
Languages
Timeline
Receptionist

CLAUDIA N MARULANDA

Fredericksburg,VA

Summary

Adept at small business operations and relationship building, I significantly enhanced client satisfaction and repeat business at

Cj Commercial Janitorial Services. My leadership as an Area Manager at Old Town Builders led to improved operational efficiency and team performance. Skilled in project management and customer service, I excel in fostering client relationships and driving results. Talented Owner with excellent marketing, customer service and facility oversight skills and more than 20 years of experience. Highly effective and comfortable working with people at all levels in organization. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

27
27
years of professional experience

Work History

Owner

Cj Commercial Janitorial Services
2020.12 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Trained and motivated employees to perform daily business functions.

Area Supervisor

Preferred Maintenance Group
2015.11 - 2020.10
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.

Area Supervisor

Jaysi Services
2018.11 - 2019.02
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.

Area Manager

Old Town Builders
2006.09 - 2015.10
  • Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
  • Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
  • Mentored junior staff members, providing guidance on best practices and professional development opportunities.

.

  • Developed comprehensive training programs that equipped employees with the skills necessary for success in their roles.
  • Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.

Area Supervisor

CSI International Cleaning
2000.11 - 2003.12
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.

Area Supervisor

Jani King Commercial Cleaning
1997.10 - 2000.09
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Implemented marketing strategies to increase brand awareness and attract new customers.

Education

High School Diploma -

Inmaculada Conception
Bogota, Colombia
11.1993

Skills

  • Small business operations
  • Relationship Building
  • Customer Relations
  • Client Service
  • Project Management
  • Customer Service

i like to know places

I love to know different areas because I get to meet new people and new cultures. I get to have a good relationship and connection with the new people I meet. I love to joke around in general, hang out, speak, and call because all of that makes a good connection. I respect peoples personal matter and personal opinion. One big thing I love to do is hang out with my family and friends. 

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Owner

Cj Commercial Janitorial Services
2020.12 - Current

Area Supervisor

Jaysi Services
2018.11 - 2019.02

Area Supervisor

Preferred Maintenance Group
2015.11 - 2020.10

Area Manager

Old Town Builders
2006.09 - 2015.10

Area Supervisor

CSI International Cleaning
2000.11 - 2003.12

Area Supervisor

Jani King Commercial Cleaning
1997.10 - 2000.09

High School Diploma -

Inmaculada Conception
CLAUDIA N MARULANDA