Summary
Overview
Work History
Education
Skills
Languages
Timeline
AssistantManager

CLAUDIANA SANTAREM

WINTER GARDEN,FL

Summary

Dynamic Assistant Manager with a proven track record at CCbs Inc, enhancing customer satisfaction and streamlining operations for efficiency. Skilled in strategic planning and staff development, I boosted sales through innovative merchandising strategies. My approach to leadership and vendor relationship management significantly reduced operational costs, fostering a motivated and high-performing team environment.

Overview

7
7
years of professional experience

Work History

Assistant Manager

CCbs Inc
01.2020 - 12.2024
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Assisted in budget preparation, ensuring alignment with financial goals.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Monitored sales trends to adjust pricing strategies for optimal profitability.
  • Negotiated with suppliers to secure better pricing, reducing operational costs.
  • Established team priorities, maintained schedules and monitored performance.
  • Set aggressive targets for employees to drive company success and strengthen motivation.

Tourism Coordinator

Sollar Tours
01.2018 - 02.2021
  • Conducted market research to identify trends in travel preferences, informing strategic decision-making for program development.
  • Collaborated with local businesses to promote regional attractions, boosting tourism revenue for the area.
  • Improved website content to better showcase regional attractions, leading to increased online inquiries and trip bookings.
  • Managed budgets efficiently, ensuring optimal allocation of resources for various projects and events.
  • Assisted in the design of promotional materials such as brochures and flyers showcasing local attractions, stimulating interest among potential tourists.
  • Implemented successful event planning initiatives that attracted large crowds and generated positive publicity.
  • Coordinated transportation logistics for guests, ensuring seamless travel experiences during their visits to the region.
  • Enhanced visitor experience by developing and implementing engaging tourism programs.
  • Greeted guests warmly and explained what to expect on travel tours.

Education

Spanish And English - Languages

BERLITZ
ORLANDO
01-2016

Art Education - Education

ULBRA
BRAZIL
12-2005

Skills

  • Task delegation
  • Retail operations
  • Employee scheduling
  • Sales strategies
  • Customer relationship management (CRM)
  • Strategic planning
  • Staff development
  • Sales growth
  • Sales reporting
  • Verbal and written communication
  • Recruitment and hiring
  • Product and service sales
  • Inventory management
  • Financial reporting
  • Vendor relationship management
  • Marketing
  • Marketing tactics
  • Reporting and documenting
  • Professional and courteous
  • Customer service
  • Sales presentations
  • Key account management
  • Sales strategy development

Languages

Portuguese
Native or Bilingual
Spanish
Full Professional
English
Full Professional

Timeline

Assistant Manager

CCbs Inc
01.2020 - 12.2024

Tourism Coordinator

Sollar Tours
01.2018 - 02.2021

Spanish And English - Languages

BERLITZ

Art Education - Education

ULBRA

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CLAUDIANA SANTAREM