Claudia Nataly Hernandez
Beltsville,MD
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
13
13
years of professional experience
Work History
Receptionist
Emaids Cleaning
01.2020 - 01.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
Salesperson
Claro El Salvador
01.2010 - 01.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
No Degree - Accountant
UTEC
EL SALVADOR01-2017
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer/Client relations
- Office administration
- Administrative support
- Call management
Timeline
Receptionist
Emaids Cleaning
01.2020 - 01.2023
Salesperson
Claro El Salvador
01.2010 - 01.2018
No Degree - Accountant
UTEC
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