Claudie Levine Alouidor
Davenport,FL
Summary
Dynamic and detail-oriented professional with extensive experience in patient advocacy and insurance verification at Orlando Health Imaging Centers. Proven ability to enhance patient flow and communication, ensuring compliance with HIPAA standards. Skilled in electronic health records and dedicated to delivering compassionate service while achieving organizational goals.
Overview
18
18
years of professional experience
7
7
Certifications
Work History
Bus Operator
Polk County Public Schools
Davenport, FL
02.2024 - Current
- Operated school buses safely, ensuring timely transport for students across Polk County schools.
- Conducted pre-trip inspections to ensure vehicle safety and compliance.
- Assisted students with safe boarding and disembarking, promoting a secure environment.
- Communicated with school personnel regarding route changes or issues, facilitating smooth operations.
Medical Office Receptionist
Celebration Obsteric and Gynecology
Celebration , FL
05.2023 - 02.2024
- Verified patient insurance information and collected co-payments to ensure accurate billing and minimize payment delays.
- Scheduled patient appointments through electronic health records system to optimize scheduling efficiency.
- Answered phone calls and responded to patient inquiries promptly.
- Maintained patient confidentiality and adhered to HIPAA guidelines.
- Coordinated with medical staff to ensure smooth patient flow.
- Provided patients with detailed information on appointment scheduling, office hours, billing, and insurance policies to enhance patient understanding and satisfaction.
Patient Access Specialist
AssistRx
Orlando, FL
12.2022 - 05.2023
- Collected and validated demographic and insurance information to ensure accurate patients’ insurance verification.
- Documented and initiated prior authorization processes and claim appeals to facilitate timely patient access to care.
- Consistently performed benefit coverage investigations and accurately assigned diagnosis and procedure codes.
- Secured patient information and confidential medical records in compliance with HIPAA privacy standards.
- Managed inbound and outbound calls to effectively introduce services and address patient inquiries.
Bus Operator
Orange County Public Schools
Orlando, FL
08.2019 - 11.2022
- Transported students safely to and from destinations while loading and unloading bus activities for the safety and welfare of all persons.
- Operated school buses safely on designated routes for student transportation.
- Conducted pre-trip inspections to ensure vehicle safety and compliance.
- Assisted students with boarding and disembarking in a safe manner.
Patient Access Representative
Orlando Health Imaging Centers
Altamonte Springs, FL
03.2019 - 07.2019
- Educated patients on scheduling criteria specific to procedures, expediting in-processing.
- Listened to patients with a caring attitude, offering suitable alternatives to meet their needs.
- Demonstrated superb telephone etiquette, a team player attitude, and professional communication skills at all times.
- Provided comprehensive office support for registration and scheduling systems, ensuring resource accessibility.
Patient Advocate
Express Scripts
Port St. Lucie, FL
08.2016 - 01.2019
- Addressed patient concerns and questions with empathy and expertise, ensuring clarity and support.
- Educated patients on rights under Medicare Prescription Drug plan and their responsibilities regarding care, coverage, and payment.
- Managed inbound and outbound calls for members, providers, and physicians, facilitating effective communication and resolution.
- Answered questions related to pharmacy benefits, while maintaining productivity goals and performance guarantees.
- Worked effectively with staff from all departments to coordinate resolutions.
- Entered details into computer systems and managed databases.
Certified Pharmacy Technician
Walgreens
Orlando, FL
09.2008 - 06.2014
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Communicated prescription details and medical information to patients, coordinating consultations with pharmacists.
- Verified patient insurance coverage of medications, administration supplies and related pharmacy services.
- Facilitated Prior Authorization process with insurance companies and practitioner offices, ensuring timely approvals for patient medications.
- Consulted with insurance representatives to complete claims processing, resolve concerns and reconcile payments.
- Answered incoming calls, addressing inquiries from customers and healthcare providers to ensure clarity and satisfaction.
Education
Medical Office Specialist -
Valencia College
Kissimmee, FL08-2023
Skills
- Patient Authorization & Referrals
- Insurance Verification
- Claims processing
- Benefit investigation
- Coverage education
- HIPAA Compliance
- Health records management
- Attention to detail
- Effective communication
- Patient advocacy
Certification
Life & Variables Contracts Insurance Agent (#G253148)
Timeline
Bus Operator
Polk County Public Schools
02.2024 - Current
Medical Office Receptionist
Celebration Obsteric and Gynecology
05.2023 - 02.2024
Patient Access Specialist
AssistRx
12.2022 - 05.2023
Bus Operator
Orange County Public Schools
08.2019 - 11.2022
Patient Access Representative
Orlando Health Imaging Centers
03.2019 - 07.2019
Patient Advocate
Express Scripts
08.2016 - 01.2019
Certified Pharmacy Technician
Walgreens
09.2008 - 06.2014
Medical Office Specialist -
Valencia College