Experienced operations leader with a strong background in office management, store leadership, and customer service. Known for organizing workflows, supporting teams, and maintaining accurate records to keep daily operations running smoothly.
Work History
Office Manager
1 Year 1 Month
Hilton Grand Vacations | 09.2025 - Current
Managed daily office operations, ensuring smooth administrative support across departments.
Maintained accurate records, filing systems, and confidential documents with strong attention to detail.
Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Caregiver
1 Year 11 Months
Mark Hauser | 10.2023 - 09.2025
Assisted clients with bathing, dressing, grooming, and daily personal care routines.
Monitored client well-being and reported changes in condition to Doctors.
Administered medication reminders and tracked care routines with accuracy and consistency.
Responded calmly to urgent needs and followed care instructions with reliability.
Prepared meals, snacks, and beverages according to dietary needs and preferences.
Agent
1 Year 2 Months
New York Life Insurance Co | 08.2022 - 10.2023
Advised clients on life insurance, annuity, and retirement solutions aligned with financial goals.
Presented policy options clearly, explaining coverage details, costs, and benefits.
Built prospect pipelines through referrals, networking, and follow-up outreach.
Prepared accurate applications, disclosures, and client documentation for underwriting review.
Store Manager
2 Years 2 Months
Tractor Supply Company | 08.2020 - 10.2022
Directed daily store operations, ensuring consistent customer service, merchandising standards, and task completion.
Led associates through coaching, scheduling, and performance feedback to support team productivity.
Managed inventory processes, including receiving, stocking, and cycle counts, to maintain accurate product availability.
Monitored sales floor conditions, prioritized recovery, and maintained safe, organized store presentation.
Assistant Store Manager
29 Years
Walmart | 10.1990 - 10.2019
Coached associates on merchandising standards, safety procedures, and service expectations.
Led daily store operations, ensuring consistent customer service, merchandising standards, and safety compliance.
Monitored inventory flow, stock accuracy, and replenishment to support product availability and shrink control.
Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Resolved customer concerns promptly while reinforcing service recovery standards.
Education
- Business Administration
Chattanooga State Community College | Chattanooga, TN