CLAUDINE LIVINGSTON
Houston,TX
Summary
Detail-oriented administrative professional with an Associate of Science in Biology and ongoing training in medical billing and coding. Experienced in documentation accuracy, insurance fundamentals, and administrative support. Seeking a billing or coding role in a healthcare or insurance environment.
Experienced with team supervision, operational efficiency, and staff training. Utilizes strong leadership to maintain productivity and morale. Track record of implementing effective processes and adapting to changing needs.
Professional leader in team management and operational coordination. Effective at driving team performance and ensuring adherence to company policies. Known for fostering collaboration and delivering consistent results. Skilled in conflict resolution and time management.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Shift Leader
Cool Runnings Jamaican Grill
Houston, TX
03.2022 - 04.2025
- Supervised daily administrative and operational tasks, optimizing processes to enhance productivity in a high-pressure environment.
- Managed detailed records of cash transactions and inventory documentation to uphold financial integrity and accountability.
- Provided comprehensive training and support to staff, focusing on procedural compliance.
- Resolved customer concerns professionally, demonstrating strong communication and problem-solving skills 30
- Recognized for reliability and accuracy in recordkeeping and daily reporting
- Selected to train new staff due to strong communication and leadership skills
- Supervised daily operations to ensure efficient service and quality standards.
- Trained and mentored team members on food safety and customer service protocols.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Supervised daily operations to ensure efficient service and adherence to quality standards.
- Trained and mentored new staff on menu offerings and customer service protocols.
- Implemented inventory management practices to minimize waste and optimize stock levels.
- Coordinated shift schedules to align staffing with peak business hours for maximum productivity.
- Resolved customer issues promptly, enhancing overall guest satisfaction and loyalty.
- Conducted regular performance evaluations, providing constructive feedback to team members.
- Streamlined kitchen processes, improving order accuracy and reducing service times.
- Engaged with management to develop targeted marketing strategies that effectively promote special events and highlight menu items.
- Trained new employees and delegated daily tasks and responsibilities
- Trained and mentored new staff on food preparation and customer service standards.
- Supervised daily operations to ensure efficient service delivery.
Welding Technician & Assistant Project Manager
Jamaica Defense Force
Jamaica
01.2011 - 01.2018
- 0Oversaw comprehensive scheduling documentation and task tracking processes for multiple technical projects.
- Executed record-keeping processes in alignment with rigorous safety and compliance protocols.
- Executed project oversight responsibilities, emphasizing attention to detail, accountability, and strict confidentiality protocols.
- Worked effectively under pressure while meeting deadlines and operational requirements
- Operated welding equipment to produce high-quality welds for military vehicles and structures.3
- Monitored and assessed welding equipment condition through routine inspections to guarantee operational efficiency and compliance with safety protocols.
- Implemented quality control measures, ensuring adherence to military specifications and standards.
- Collaborated with 30 team members to ensure adherence to safety protocols and quality standards.
- Operated welding equipment to execute high-quality metal fabrication projects.
Education
No Degree - Medical Billing And Coding
Houston City College
Houston, TX01-2027
Associate of Science - Biology Heath Profession
Houston City College
Houston, TX12-2026
Skills
- Medicare, Medicaid, commercial plans, managed care, HMOs, PPOs
- Eligibility & benefits verification — what’s covered, what’s not, and why
- Prior authorizations — when they’re needed and how to process them
- Claims submission — CMS‑1500, UB‑04, clearinghouses, electronic claims
- Payment posting — EOBs, ERAs, patient balances
- Denials & appeals — why claims get rejected and how to fix them
- -Compliance & HIPAA — protecting patient information and avoiding fraud
Accomplishments
- Maintained consistent documentation accuracy across multiple roles
- Balanced full-time employment while completing college coursework with strong academic performance
- Awarded academic honors and scholarships for academic excellence and commitment
Certification
- Professional Billing & Coding Certificate (Expected 2026)
- CPR/BLS (optional)
- Future goals: CPC, CCA, CCS, CPMA
Timeline
Shift Leader
Cool Runnings Jamaican Grill
03.2022 - 04.2025
Welding Technician & Assistant Project Manager
Jamaica Defense Force
01.2011 - 01.2018
No Degree - Medical Billing And Coding
Houston City College
Associate of Science - Biology Heath Profession
Houston City College
Activities and Honors
Awarded full scholarship, and Grants, 2022-2023, Working full time while attending school., Having a toddler while maintaining good grades.