Claudine Mickle
Viera,FL
Summary
In a managerial position, my primary objectives are to provide strong leadership skills, foster team unity, and ensure overall customer service excellence. Experienced in providing high-quality administrative support to various departments. Detail-oriented with great task prioritization and communication skills. Experienced leader with strong background in managing complex applications ensuring high standards, and aligning efforts with organizational goals. Committed to overall department excellence.
Overview
21
21
years of professional experience
Work History
Development Services Assistant Manager, P&D Dept.
Brevard County Board of County Commissioners
09.2022 - Current
- Oversee day-to-day operations of the program to meet performance, quality and service expectations pertaining to licensing and permitting.
- Work directly with team and supervisors regarding employee productivity, program concerns, and individualized staff training plans.
- Provide continual mentoring and coaching support to supervisors and team members.
- Support supervisors with recruitment, selection, and training of new employees.
- Participate in establishing goals, policies and procedures for the benefit of the development services program.
- Acting secretary to the contractors' licensing board at monthly meetings.
- Responsible for preliminary vetting of interested individuals seeking a position on the board. Responsible for administrative actions needed regarding the board.
- Oversee annual renewal process for licenses.
- Regularly audit county applicants to ensure proper verification of credentials.
- Answering any questions regarding the agenda presented to the Board.
- Assist in special studies and preparing reports and other technical documents relating to the Development Services program.
Development Services Supervisor, P&D Dept.
Brevard County Board of County Commissioners
12.2021 - 09.2022
- Provided coaching and mentoring to team members both individually and as a group to cultivate positive relationships.
- Assisted with the development of cross training opportunities due to department reorganization.
- Assisted with recruitment, selection and training of new employees.
- Acting Contractors' Licensing Board Secretary.
- Reviewed tasks processed to ensure permitting and licensing applications were being processed timely and accurately.
- Maintained database systems to track and analyze operational data.
- Generated various reports to determine when staffing workloads needed attention.
Lead Certification Specialist, Lic Reg & Enf.
Brevard County Board of County Commissioners
07.2006 - 12.2021
- Promoted to Lead Certification Specialist after 10 months of employment. My leadership qualities were quickly recognized by upper management after demonstrating my abilities to communicate effectively to both internal and external customers, handling day to day business operations, difficult application review and problem solving.
- Responsible for writing all regulation reports for the Contractors' Licensing Board (CLB) meetings. Reviewed all records and all documents being presented to the CLB as well as preparing comprehensive agenda reports, preparing minutes and attending all meetings.
- Established and maintained files for individuals certified in the County.
- Conducted periodic reviews of applications to ensure certification files were current and complete.
- Continually reviewed internal work processes and develop strategies to streamline where needed.
- Prepared basic budget documents, including analyzing budget figures to better assess budget projections and prepare vendor purchase order records.
- Coordinated with the permit section to ensure required licensing information was recorded on permit applications.
- Mentored/coached employees. Recruited, interviewed, hired and trained new employees.
- Reviewed and evaluated staff's job duties and work product.
- Prepared employee performance evaluations.
- Reviewed contractor complaints and assigned to appropriate staff member.
- Performed field licensing and permit checks.
- Performed special tasks including: changes to codes and ordinances due to legislative actions.
- Explained rules, regulations, laws, codes and certification criteria to those desiring licensure or enforcement activities.
- Attended and assisted in preparing for Special Magistrate hearings.
Certification Specialist, Lic Reg & Enf.
Brevard County Board of County Commissioners
05.2005 - 07.2006
- Received applications for certification of journeyman, master and contractors in a specific trade category. Evaluated the applications for completeness and compliance with existing ordinance and directives. Examined work experience described to determine relevance to the respective trade category and level. Explained rules, regulations, laws, codes and various licensing requirements to those seeking certification.
- Established and maintained files for all individuals certified in the County.
- Prepared agenda items for the Contractors' Licensing Board meetings including typed summary of meeting including minutes. Provided staff assistance and recorded meetings.
- Responsible for auditing the processing of state certified contractor registration applications by staff, were done without error.
- Managed new hire training opportunities.
Mortgage Loan Opener
Space Coast Credit Union
07.2004 - 05.2005
- Responsible for the initial input of data required to open various mortgage loan applications.
- Worked within strict deadlines utilizing the complex mortgage software program to build the loan, with little to no errors.
- Collaborated with loan officers and loan processors.
- Maintained strict confidentiality of bank records and client information.
- Developed strong relationships with customers through high levels of customer service.
Skills
- Excellent leader who inspires and motivates employees
- Strong communicator both verbally and in writing
- High level in attention to detail
- Extensive customer service background
- Candidate recruiting and onboarding development
- Employee performance evaluations and reviewing
- Staff supervision, coaching, and mentoring
- Resourceful and analytical
- Regulatory compliance
Accomplishments
- Lean Six Sigma Green Belt
- Executive Leadership Institute Alumna
- Franklin Covey Workshop - The 7 Habits of Highly Effective People
- Employee Development Program Graduate
- CLOAF (Construction Licensing Officials Association of Florida) Certified
- SAP Trained (time entry, budget, reports)
- Emergency Support Function (ESF5) Past Coordinator
- Certified Enforcement Investigator
- Building Officials Association of Brevard County, Secretary
Timeline
Development Services Assistant Manager, P&D Dept.
Brevard County Board of County Commissioners
09.2022 - Current
Development Services Supervisor, P&D Dept.
Brevard County Board of County Commissioners
12.2021 - 09.2022
Lead Certification Specialist, Lic Reg & Enf.
Brevard County Board of County Commissioners
07.2006 - 12.2021
Certification Specialist, Lic Reg & Enf.
Brevard County Board of County Commissioners
05.2005 - 07.2006
Mortgage Loan Opener
Space Coast Credit Union
07.2004 - 05.2005
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