Claudine Rabidoux
Springfield,MA
Summary
Professional Learning Specialist with substantial experience facilitating to students in individual sessions, group session, both virtually and in person. Proven track record of success in delivering instruction and providing individualized support as needed. Strong communication and interpersonal skills and dedicated to fostering positive learning environment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with the ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
27
27
years of professional experience
Work History
Regional Learning Specialist
FedEx
Pittsburgh, PA
11.2019 - Current
- Supported struggling buildings with targeted interventions, resulting in improved performance.
- Maintained inclusive learning environment to enable employees to gain maximum benefit from lessons.
- Encouraged critical thinking skills by incorporating problem-solving exercises into materials, better preparing employees for real-life challenges in the field.
- Implemented innovative facilitation techniques to keep employees engaged and motivated throughout the learning process.
- Assessed regional market progress through ongoing evaluations, adjusting instructional approaches as needed for optimal results.
- Collaborated with colleagues to develop cross op-co units providing team members with a well-rounded learning experience.
- Utilized data-driven instruction to identify areas of improvement and adjust facilitation strategies accordingly, enhancing overall outcomes.
- Championed a growth mindset within the classroom environment instilling a belief in employees that they have the ability to overcome challenges and achieve their goals.
- Provided individualized support to regions with individual needs, working closely with Senior Leadership and district support staff to ensure a successful learning experience.
- Prepared instructional materials for group and one-on-one use to comply with established curriculum.
- Mentored new peers, sharing valuable insights on effective classroom management strategies and instructional techniques.
- Contributed to curriculum development efforts, ensuring alignment with state standards and established objectives.
- Integrated real-world examples into lessons, making content more relatable and engaging for employees.
- Applied differentiated instruction strategies to meet individual needs.
- Facilitated engagement and collaboration to enhance learning.
- Provided professional development training to educate staff on laws and regulations as they pertain to DOT, OSHA, FAA, and ISO.
Sort Manager
FedEx
Chicopee, MA
04.2011 - 11.2019
- Established safety protocols for the sorting facility, reducing workplace accidents and promoting a safe work environment.
- Implemented regular performance evaluations for staff members, providing constructive feedback and opportunities for professional growth.
- Devised innovative solutions for logistical challenges faced by the organization, resulting in cost savings and improved service levels.
- Reduced overtime costs by optimizing staff scheduling and resource allocation for peak periods.
- Analyzed operational data to identify trends and implement process improvements, increasing overall productivity.
- Managed budgets and financial reporting for the sorting department, identifying opportunities to reduce costs without compromising quality or efficiency.
- Enhanced employee morale through recognition programs and incentive structures that rewarded top performers.
- Followed company policies and procedures to produce consistent work results.
Manager of Operations
FedEx
Willington, CT
05.1997 - 04.2011
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
- Streamlined operational processes by implementing efficient workflow management strategies.
- Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
- Enhanced team productivity by providing effective training programs and performance management systems.
- Collaborated with other department heads to align organizational goals and maximize efficiency across all departments.
- Championed the adoption of new technologies and digital transformation initiatives to streamline operations, enhance data-driven decision-making capabilities, and ultimately boost overall organizational performance levels.
- Trained and guided team members to maintain high productivity and performance metrics.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Education
Associate Of Business Administration - Business Management
Eastern Connecticut State University
Willimantic, CT05.1999
Skills
- Reporting Requirements
- Blended Learning Strategies
- Coaching and Mentoring
- Cross op-co team collaboration
- Training delivery
- Organizational Change
- Technical training
- Performance Improvement
- Soft skills training
- Microlearning Strategies
Accomplishments
Sort Manager of the year
Inbound operation of the year
Outbound operation of the year
Create what’s next recipient FY 23
QDM cup recipient
Timeline
Regional Learning Specialist
FedEx
11.2019 - Current
Sort Manager
FedEx
04.2011 - 11.2019
Manager of Operations
FedEx
05.1997 - 04.2011
Associate Of Business Administration - Business Management
Eastern Connecticut State University