Claudine Simms-Johnson
Brooklyn,NY
Summary
Dynamic customer service professional with a proven track record at Murray's Cheese, excelling in customer relations and active listening. Successfully implemented feedback mechanisms that enhanced customer satisfaction rates, while effectively managing high-stress situations. Skilled in data entry and critical thinking, fostering loyalty and repeat business through empathetic conflict resolution.
Overview
2025
2025
years of professional experience
Work History
Customer Service Representative
Murray's Cheese
Long Island City, NY
2024 - 2025
- Assisted customers with inquiries and resolved issues effectively
- Maintained accurate records of customer interactions and transactions
- Collaborated with team members to enhance service delivery processes
- Implemented feedback mechanisms to improve customer satisfaction rates
- Led initiatives to streamline communication between departments for better support
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Assistant Manager
Murray's Cheese
Long Island City, NY
10.2022 - 12.2024
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Trained staff on customer service standards, enhancing team performance and guest satisfaction.
- Collaborated with management to develop promotional strategies that increased product visibility.
- Implemented process improvements for daily operations, streamlining workflows and reducing errors.
- Coordinated staff schedules to optimize coverage during peak hours and maintain operational efficiency.
- Supported training programs for new employees, fostering a culture of continuous improvement within the team.
- Resolved customer inquiries and complaints promptly, ensuring positive experiences and repeat business.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Kitchen Manager
Applebee's Grill + Bar
Brooklyn, NY
10.2017 - 03.2021
- Supervised daily kitchen operations, ensuring compliance with health and safety regulations.
- Trained and mentored kitchen staff on food preparation techniques and service standards.
- Coordinated inventory management, reducing waste through effective stock control practices.
- Developed weekly staff schedules to optimize labor efficiency and coverage during peak hours.
- Implemented new menu items, collaborating with culinary teams to enhance customer satisfaction.
- Monitored food quality and presentation, maintaining Applebee's standards for excellence.
- Conducted regular performance reviews, providing constructive feedback to foster professional growth among team members.
- Analyzed kitchen workflows to identify areas for improvement, streamlining processes for efficiency.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
Manager
Applebee's Grill + Bar
Brooklyn, NY
08.2017 - 10.2017
- Supervised daily operations, ensuring high standards of customer service and food quality.
- Developed training programs for new staff, enhancing team performance and service efficiency.
- Implemented inventory management processes, reducing waste and optimizing stock levels.
- Analyzed sales data to identify trends, adjusting strategies to maximize profitability.
- Coordinated staff schedules, ensuring adequate coverage during peak hours to improve service speed.
- Led initiatives to enhance guest experience, resulting in positive customer feedback and repeat business.
- Monitored compliance with health and safety regulations, maintaining a safe dining environment.
- Fostered a collaborative team culture, mentoring staff to build skills and promote career growth.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
Supervisor
Applebee's Grill + Bar
Brooklyn, NY
10.2016 - 10.2017
- Supervised daily operations to uphold quality and service standards.
- Trained and mentored staff, enhancing performance and customer satisfaction.
- Monitored inventory levels, placing orders to ensure optimal stock availability.
- Implemented staff schedules to maximize workforce efficiency during peak hours.
- Resolved customer complaints swiftly, promoting a positive dining experience.
- Conducted regular team meetings to communicate updates and reinforce goals.
Prep Cook
Applebee's Grill + Bar
139 Flatbush Ave
2012 - 12.2012
- Prepared ingredients by washing, chopping, and measuring for various recipes.
- Maintained cleanliness and organization of kitchen workspace and tools.
- Assisted in stocking supplies and inventory management to ensure availability.
- Followed food safety guidelines to prevent contamination during food preparation.
- Supported chefs by setting up workstations with necessary equipment and ingredients.
- Collaborated with team members to ensure efficient kitchen operations during peak hours.
Education
High School Diploma -
Marymount High School
Jamaica Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Assistant Manager
Murray's Cheese
10.2022 - 12.2024
Kitchen Manager
Applebee's Grill + Bar
10.2017 - 03.2021
Manager
Applebee's Grill + Bar
08.2017 - 10.2017
Supervisor
Applebee's Grill + Bar
10.2016 - 10.2017
Customer Service Representative
Murray's Cheese
2024 - 2025
Prep Cook
Applebee's Grill + Bar
2012 - 12.2012
High School Diploma -
Marymount High School