CLAUDINE N. CALDWELL
Roosevelt,UT
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Experienced in reception and technical support. Proven track record in team collaboration and meeting objectives. Adaptable with strong organizational, and problem-solving skills. Ready to bring efficiency and reliability to new role.
Overview
23
23
years of professional experience
Work History
Patient Access/Respiratory Reception Tech
Uintah Basin Medical Center
Roosevelt, UT
02.2015 - Current
- Responded to customer concerns and questions on daily basis.
- Answer phones, customer service, solve problems.
- Schedule appointments.
- File, Scan, Coordinate Insurance Paperwork
- Reconcile accounts
- Oxygen Tech-Set up patients on Oxygen related equipment
- Taught patients and families to use at-home medical equipment.
- Led initiatives to streamline workflows, reducing claim processing times significantly.
- Trained new technicians on best practices for oxygen equipment handling and safety protocols.
- Implemented quality control measures to consistently deliver high-quality services to patients requiring oxygen therapy.
Administrative Secretary/Controller
Murray Motor, Inc.
04.2012 - 02.2015
- Answer phones, cashier customers, sales figures.
- Payroll, Human Resource issues.
- Finish all sales paper work, financing, and inventory management.
- File for all vehicle licensing and registration.
Mortgage Processor
Mountain America CU
02.2012 - 04.2012
- Processed mortgage loans, arranged closings, obtained payoffs.
- Customer service, answered phones, lock rates.
Community Services Coordinator
Uintah Basin Association of Governments
08.2008 - 02.2012
- Operate all programs associated with and under the Community Services Block Grant.
- Supervise, train and consult with 6 employees. Write and administer grants, and budgets for the Emergency Food Network, Emergency Shelter/Homeless Prevention, FEMA, Continuum of Care and Transitional Housing.
- File for all financial reimbursements, track all outcomes for the State and Federal level. Handle all banking deposits for the agency and loan payments for the RLF department.
Bank Officer/Loan Officer
Zions Bank Vernal, UT
Vernal, UT
09.2006 - 08.2008
- Customer Service, cross-selling products, answered phones, consumer loans, 15 year first mortgage loans, opened accounts and helped bank tellers when needed.
- Closing responsibilities, back up Security Officer.
- Over-ride authority, loan decisioning authority.
Bank Officer/Loan Officer
USU Charter Credit Union
12.2005 - 09.2006
- Student Loans, handle all visa related procedures for Credit Union.
- Process all Home Equity Loans, worked as dealer funding back up.
- Loan applications, answer phones, and customer service.
Bank Officer/Personal Banker/Mortgage Construction Processor
Wells Fargo Bank
02.2003 - 12.2005
- Customer service, sales, serviced accounts, opened various accounts, cross selling products.
- Answered phones, over-ride authority.
- Consumer loans, processed construction loan documentation, processed other mortgage related loans and products.
Education
Graduate -
Morgan High School
Morgan, Utah01-1985
Skills
- Various office equipment, fax machines, copy machines, 10 key, computer skills, word, e-mail
- 25 years of banking, business, and title company related work
- Appointment scheduling
- Confidentiality handling
- Organization skills
- Time management
- Front desk operations
- Phone etiquette
- Cross-functional coordination
Timeline
Patient Access/Respiratory Reception Tech
Uintah Basin Medical Center
02.2015 - Current
Administrative Secretary/Controller
Murray Motor, Inc.
04.2012 - 02.2015
Mortgage Processor
Mountain America CU
02.2012 - 04.2012
Community Services Coordinator
Uintah Basin Association of Governments
08.2008 - 02.2012
Bank Officer/Loan Officer
Zions Bank Vernal, UT
09.2006 - 08.2008
Bank Officer/Loan Officer
USU Charter Credit Union
12.2005 - 09.2006
Bank Officer/Personal Banker/Mortgage Construction Processor
Wells Fargo Bank
02.2003 - 12.2005
Graduate -
Morgan High School