Melissa Herring
Tallahassee
Summary
Dynamic and dependable Mail Clerk with exceptional customer service expertise and a proven record at CSG. Recognized for training staff effectively and optimizing mail operations to enhance overall efficiency. Quick learner and collaborative team player, thriving in fast-paced environments.
Overview
32
32
years of professional experience
Work History
Sr Mail Clerk OSC
CSG
Crawfordville, FL
12.1999 - 05.2025
- Accurately processing all jobs within the designated SLA time.
- Monitors production activities and evaluates the impact of variations from the schedule.
- Responsible for leading the Mail Clerks by providing subject-matter expertise.
- Assist in providing guidance and training to new mail clerks.
- Responsible for sorting, shipping select labels, metered postage, and all outgoing parcels from the production facility.
- Responsible for generating and verifying daily and monthly mailed statement reports requested by internal and external customers.
- Responsible for adding and managing the metered postage account.
- Loaded mail into cart to prepare for interdepartmental delivery route.
- Responded to inquiries from internal staff regarding mailroom services and procedures.
- Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.
- Trained new mailroom staff on procedures and equipment use.
Cashier/Service Assistant
Wakulla Pharmacy/Eckerds
Crawfordville
08.1995 - 12.1999
- Received payment by cash, check, credit cards, vouchers, or automatic debits.
- Issued receipts, refunds, credits, or change due to customers.
- Assisted customers by providing information and resolving their complaints.
- Established or identified prices of goods, services, or admission, and tabulated bills using calculators, cash registers, or optical price scanners.
- Greeted customers entering establishments.
- Answered customers' questions, and provided information on procedures or policies.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Checked personal identifications during alcohol and tobacco sales.
- Processed merchandise returns and exchanges.
- Maintained clean and orderly checkout areas, and completed other general cleaning duties.
- Stocked shelves, and marked prices on shelves and items.
- In charge of the employees on duty with me
- Verify that all registers were balanced and made daily deposits
Cashier
Express Lane
Sopchoppy
06.1993 - 08.1995
- Learned roles of other departments to provide coverage and keep store operational.
- Assisted customers by selling merchandise, gas, or lottery.
- Greeted customers entering establishment
- Stocked shelves and kept the store clean.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Collected payments and provided accurate change.
- Maintained work area and kept cash drawer organized.
- Processed sales transactions to prevent long customer wait times.
- Verified customer age requirement for alcohol or tobacco purchases.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
High School Diploma -
Wakulla High School
Crawfordville, FL06.1993
Skills
- Dependable
- Punctual
- Outstanding customer service skills
- Excellent telephone skills
- Works well with others
- Team player
- Quick learner
- Basic computer skills in Word, Excel, Outlook and Internet Research
- Can operate general office equipment such as copy and fax machines, 10 key touch, mail meters etc
References
Available on Request
Education And Trainings
06/01/93, Wakulla High School, High School Diploma
Timeline
Sr Mail Clerk OSC
CSG
12.1999 - 05.2025
Cashier/Service Assistant
Wakulla Pharmacy/Eckerds
08.1995 - 12.1999
Cashier
Express Lane
06.1993 - 08.1995
High School Diploma -
Wakulla High School
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