Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Claudio Catejo-Tapia

Toms River,US

Summary

Adept Carpet Cleaning Technician and Camp Manager with a proven track record at B&K Carpet Cleaning and Camp Bow Wow Eatontown. Excels in problem-solving and teamwork, significantly enhancing client satisfaction and operational efficiency. Known for exceptional organizational skills and a strong work ethic, consistently delivering superior service and fostering meaningful client relationships.

Overview

11
11
years of professional experience

Work History

Carpet Cleaning Technician

B&K Carpet Cleaning
05.2023 - Current
  • Continuously updated knowledge of industry trends and techniques to provide superior service to clients.
  • Contributed to increased repeat business through exceptional performance that encouraged customer loyalty and referrals within their network.
  • Utilized advanced equipment to effectively remove stains, dirt, allergens, and odors from carpets without causing damage.
  • Provided accurate quotes based on assessments, ensuring transparent pricing structures and building trust with clients.
  • Maintained high-quality standards for the cleanliness of carpets, contributing to a healthier environment for clients.
  • Boosted overall efficiency by maintaining clean and organized workspaces, enabling faster completion times without sacrificing quality.
  • Identified and analyzed customer concerns about stains and damages to anticipate needs and build lasting relationships.
  • Enhanced company reputation with consistent attention to detail in all carpet cleaning tasks.
  • Addressed challenging situations calmly, resolving issues quickly while maintaining professional demeanor toward both clients and colleagues alike.
  • Collaborated with team members to meet deadlines and ensure client satisfaction, working together efficiently on large-scale projects.
  • Built strong relationships with clients by providing outstanding customer service and follow-up support.
  • Operated company vehicle safely to and from job sites daily

Camp Manager

Camp Bow Wow Eatontown
09.2013 - 05.2023
  • Delivered exceptional customer service, resolving issues quickly to ensure positive experiences for all camp participants.
  • Streamlined camp operations for increased efficiency by optimizing staff schedules and resource allocation.
  • Maintained up-to-date knowledge of relevant regulations and compliance requirements, guaranteeing adherence to established guidelines throughout all aspects of camp management.
  • Championed a positive and inclusive camp culture, fostering an environment where all individuals felt welcomed and valued.
  • Developed strong relationships with pet parents and guardians, addressing concerns promptly and ensuring open communication.
  • Collaborated with other Camp Managers in regular meetings to share best practices and improve industry-wide standards of operation.
  • Implemented rigorous staff recruitment processes, ensuring only top-quality individuals were hired for key positions within the camp team.
  • Boosted camper enrollment numbers by launching targeted marketing campaigns that highlighted the camp''s unique offerings.
  • Conducted thorough facility inspections regularly, identifying maintenance needs proactively to prevent costly repairs or disruptions later on.

Education

High School Diploma -

Ocean Township High School
Oakhurst, NJ
06.2013

Skills

  • Detail Oriented
  • Teamwork and Collaboration
  • Strong Work Ethic
  • Problem-solving abilities
  • Time Management
  • Multitasking Abilities
  • Excellent Communication
  • Organizational Skills
  • Self Motivation

Languages

Spanish
Native or Bilingual

Timeline

Carpet Cleaning Technician

B&K Carpet Cleaning
05.2023 - Current

Camp Manager

Camp Bow Wow Eatontown
09.2013 - 05.2023

High School Diploma -

Ocean Township High School

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Claudio Catejo-Tapia