Claudio Gonzalez
Doral,FL
Summary
Dynamic Customer Service Specialist with proven leadership skills at Dicks Sporting Goods, adept at resolving escalated issues and training new employees. Recognized for maintaining high customer satisfaction while managing a high call volume. Strong communicator with a commitment to excellence in customer relations and a focus on achieving team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Specialist
Dicks Sporing Goods
10.2024 - Current
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Took on a leadership role within cashiers and helped meet daily statistics and goals.
Worker
Planet Air Sports
06.2020 - 08.2023
- Worked fast to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Cleaned and straightened work areas to maximize productivity and safety.
Education
Buisness Managment And Entrepreneurship - Buisness
Miami Dade College
Miami, FLHighschool Diploma -
Christopher Columbus
Miami, FL05.2023
Skills
- Customer service
- Good communication skills
- Customer relations
- Leadership Skills
Accomplishments
- Black belt in Karate
- EMT Certification
Certification
EMT Certification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Specialist
Dicks Sporing Goods
10.2024 - Current
Worker
Planet Air Sports
06.2020 - 08.2023
Buisness Managment And Entrepreneurship - Buisness
Miami Dade College
Highschool Diploma -
Christopher Columbus
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