Summary
Overview
Work History
Education
Skills
Timeline
Generic

Claudia Monroy-Wu

San Francisco,CA

Summary

Dynamic professional with a proven track record at Saint Vincent De Paul School, excelling in customer service and office administration. Skilled in managing diverse tasks while fostering strong relationships. Leveraged emotional intelligence to enhance student engagement and implemented effective marketing strategies, boosting brand visibility and customer interaction.

Professional office support specialist with proven ability to manage administrative tasks efficiently and enhance workplace productivity. Strong focus on team collaboration, with adaptability to meet changing needs. Known for reliability, effective communication, and proficiency in scheduling, data management, and customer service, ensuring smooth operations and achieving results.

Overview

10
10
years of professional experience

Work History

Office Assistant and Teacher

Saint Vincent De Paul School
06.2024 - 06.2025
  • Greeted incoming visitors and customers professionally and provided friendly assistance.
  • Maintained confidentiality of sensitive information through proper handling of documents and correspondence.
  • Received and screened incoming calls, emails and visitors.
  • Managed incoming and outgoing mail and packages.
  • Developed relationships with vendors.
  • Answered incoming phone calls pleasantly directed calls to appropriate personnel.
  • Entered data into system and accurately updated students learning profiles.
  • Managed daily office operations, ensuring smooth workflow and efficient task completion.

Spanish Teacher

Private Schools
01.2018 - 06.2025
  • Coordinated schedules, events, and communication for over 250 learners and families across different grade levels.
  • Managed classroom logistics, student records, and bilingual (Spanish-English) correspondence with accuracy, confidentiality, and attention to detail.
  • Supported diverse learning styles by utilizing a variety of instructional methods, including visual aids, audio resources, hands-on activities, and group work.
  • Created and maintained organized digital filing systems, newsletters, and attendance reports school information systems.
  • Developed engaging lesson plans to enhance student understanding of Spanish language and cultures.
  • Implemented assessment strategies to monitor student progress and adapt instructional methods accordingly.
  • Organized cultural events promoting Spanish language immersion and appreciation among students and parents.
  • Pioneered use of technology in classroom, incorporating language learning apps and online resources to enhance education.

Marketing Specialist

Self Employed Services
01.2015 - 06.2022
  • Developed and executed targeted marketing strategies to enhance brand visibility and customer engagement.
  • Collaborated with clients to understand their needs, delivering tailored solutions that exceeded expectations.
  • Implemented email marketing campaigns, enhancing communication with customers and boosting conversion rates.
  • Enhanced customer engagement, utilizing email marketing campaigns and newsletters.
  • Streamlined event management processes, facilitating successful trade shows and industry conferences.
  • Boosted online engagement by optimizing website content for SEO.

Education

Certificate - Bookkeeping

Intuit Academy
San Francisco, CA
09-2025

Certificate - Digital Marketing

University of California, Berkeley
Berkeley, CA
11-2020

MBA -

Babson College
Wellesley, MA

Bachelor of Arts - Marketing

Tecnológico De Monterrey
Mexico City, Mexico

Skills

  • Customer service
  • Office administration
  • Time management
  • Multi-line phone proficiency
  • Organization skills
  • Emotional Intelligence
  • Teamwork
  • Leadership

Timeline

Office Assistant and Teacher

Saint Vincent De Paul School
06.2024 - 06.2025

Spanish Teacher

Private Schools
01.2018 - 06.2025

Marketing Specialist

Self Employed Services
01.2015 - 06.2022

Certificate - Bookkeeping

Intuit Academy

Certificate - Digital Marketing

University of California, Berkeley

MBA -

Babson College

Bachelor of Arts - Marketing

Tecnológico De Monterrey

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