Clauneisha Britton
Alexandria,La
Summary
I am seeking employment with a reputable company that will provide challenges and opportunities for growth and advancement, utilizing my education and knowledge to help the organization flourish.
Overview
11
11
years of professional experience
Work History
Office Manger
Abana Orthotics & Prosthetics
Alexandria, LA
08.2022 - Current
- Analyzed business performance data and forecasted business results for upper management.
- Implemented quality control measures to uphold company standards.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Maintained filing system for records, correspondence and other documents.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Analyzed data from various sources to identify trends and make recommendations for improvement.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Reviewed completed work to verify consistency, quality, and conformance.
- Recruited and trained new employees to meet job requirements.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Responded to customer inquiries via phone or email in a professional manner.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Updated and maintained databases with current information.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Coded and entered daily invoices with in-house accounting software.
Head Cashier
Home Depot
Pineville, La
05.2022 - Current
Customer Service Rep
Circle K
- Current
Sales Associate
Boost Mobile
05.2019 - 05.2022
Office Clerk
Dept. of Veterans Affairs
Alexandria, La
08.2014 - 05.2019
Cashier
Walmart Supercenter
Alexandria, La
01.2014 - 03.2017
Education
AOS - Health Information Management Billing & Coding
Blue Cliff College
Alexandria, La10.2018
Diploma - General Studies
Penn Foster High School
Alexandria, La08.2014
Skills
- CPT
- ICD-10-cm
- ICD10
- HCPCS
- Scheduling patients
- Maintaining patient records and confidentiality
- Detail oriented
- Time management skills
- Communication skills
- Database administration
- Scheduling
- Customer service
- Office administration
- Office management
- Employee training
References
Available upon request
Timeline
Office Manger
Abana Orthotics & Prosthetics
08.2022 - Current
Head Cashier
Home Depot
05.2022 - Current
Sales Associate
Boost Mobile
05.2019 - 05.2022
Office Clerk
Dept. of Veterans Affairs
08.2014 - 05.2019
Cashier
Walmart Supercenter
01.2014 - 03.2017
Customer Service Rep
Circle K
- Current
AOS - Health Information Management Billing & Coding
Blue Cliff College
Diploma - General Studies
Penn Foster High School