Mary Ciocanea
Tigard,OR
Summary
Detail-oriented healthcare revenue cycle professional with extensive experience in referral intake, prior authorizations, insurance verification, and patient scheduling. Proven ability to serve as a key liaison between patients, providers, and payers while ensuring compliance with regulatory and financial standards. Known for providing calm, respectful patient support, resolving complex referral and billing issues, and maintaining accuracy across high-volume workflows. Strong background in Epic and other healthcare systems with a commitment to patient-centered values.
Overview
13
13
years of professional experience
Work History
Office Manger
BBSI
Lake Oswego, OR
07.2025 - Current
- Streamlined office operations by implementing efficient scheduling and resource allocation practices.
- Coordinated communication between departments to ensure alignment on project timelines and deliverables.
- Managed vendor relationships, negotiating contracts to optimize service delivery and cost efficiency.
- Administrative Support - Schedule meetings for the area manager and team including logistics for client and referral partner meetings, PEO lunches, and branch meetings.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Produced/maintained Workers' Comp certificates,conducted background checks, and client inquiries.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office management tasks to maintain a well-organized and efficient work environment including assuring that office supplies and hospitality products are stocked, clean and available.
- Oversaw office inventory assessments by ordering and requisitions and stocking and shipment receiving.
Assistant Manager
Bill Hall Body & Frame
Portland, OR
02.2021 - 03.2025
- Managed daily operations while delivering high-quality customer service and maintaining a calm, professional environment.
- Served as a primary point of contact for customer inquiries, following up until issues were fully resolved.
- Oversaw scheduling, planning, and workflow coordination to ensure timely service delivery.
- Monitored cash intake, reconciliations, and financial documentation to maintain accuracy and compliance.
- Built strong working relationships with staff and customers through clear communication and respectful engagement.
- Ensured adherence to internal policies and procedures, supporting operational and regulatory standards.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Medical Billing Manager
Priority Footwear
Portland, OR
11.2019 - 06.2021
- Reviewed billing problems, researched issues, and resolved concerns.
- New hire training and created medical documentation processes.
- Performed payment posting, A/R follow-up, and charge review to ensure accurate revenue capture.
- Reduced denied claims through diligent review, correction, and resubmission of errors.
- Managed a team of dedicated medical billers, focusing on professional development opportunities and maintaining a positive work environment conducive to high levels of productivity.
- Streamlined claim appeals process by creating clear documentation guidelines and templates for staff use.
- Enhanced revenue cycle management by overseeing timely and accurate claims submission.
- Trained team members on best practices in medical billing, ensuring consistent high-quality work across the department.
- Developed policies and procedures for the medical billing department, establishing a framework that supported growth and operational success within the organization.
- Analyzed reports to identify areas for improvement in the overall billing process, leading to increased revenue collection rates.
- Served as an expert resource on complex patient account issues or high-dollar claims requiring specialized handling, ultimately resolving outstanding balances in an efficient manner.
- Facilitated cross-departmental collaboration between clinical teams as well as finance and administrative staff to ensure seamless integration of billing-related tasks into daily workflows.
Systems Administration Analyst
Providence Health Plan
Beaverton, OR
05.2013 - 03.2017
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Managed multiple projects simultaneously while adhering to strict deadlines and quality standards.
- Developed SOPs and training materials that improved onboarding efficiency and reduced processing errors.
- Reduced errors in data entry, instituting rigorous quality control checks.
- Enhanced data accuracy by meticulously validating and updating customer information in database.
- Collected, arranged, and input information into database system.
Skills
- Office management
- Organizational skills
- Office administration
- Administrative support
- Document management
- Clerical support
- Scheduling
- Medical Scheduling and planning
- Prior Authorization/Referral Specialist
- Medical claims submission
- Insurance claims processing
- Denial management and Appeals
- Staff training and development
- Orientation and training
- Microsoft Suite expertise
- Payment posting
- Insurance verification
- CPT knowledge
- ICD-10 proficiency
- Collections management
- Medical Billing and collection procedures
- Revenue Cycle Management
- Patient collections
- Accounts receivable management
- Team leadership and motivation
- Staff supervision
- Conflict resolution
- Contract management
- Coaching and mentoring
- HIPAA compliance
- Medicare and medicaid process
- HIPAA compliance certification
- EPIC, EZ Claim, Facets, SharePoint, NextGen software applications
Timeline
Office Manger
BBSI
07.2025 - Current
Assistant Manager
Bill Hall Body & Frame
02.2021 - 03.2025
Medical Billing Manager
Priority Footwear
11.2019 - 06.2021
Systems Administration Analyst
Providence Health Plan
05.2013 - 03.2017